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Customer Success Manager

3 months ago

London, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

The Company:

  • Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet
  • VC backed and offering a super relevant market solution.



The Opportunity:

Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Customer Success Manager to the team.


Whilst the business is still in start-up/ scale-up mode, they’re backed by a larger entity, therefore providing a platform for rapid expansion.


The team are high-energy and passionate about what they do. The platform itself aims to positively support career transparency and access.


Retention and account growth are your key objectives, and you’ll work closely with the wider team to achieve these


The Ideal Candidate:

  • Previous experience in a high-touch customer success role.
  • Commercially minded. You’ve worked to commercial targets and you know your numbers.
  • Experience of working within a fast-paced, scaling/ start-up SaaS business.
  • A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
  • Data savvy with the ability to story tell with facts.
  • Self-motivated and able to work autonomously.
  • A team player Support the team, learn from the team, be part of the team
  • Ideally experience of working within a HR-Tech solution and/or with HR decision makers.



The Package:

  • A base salary up to £45k plus £10k bonus (uncapped)
  • Flexible hybrid working (1 day in London per week)
  • Medical and dental insurance.
  • Lifestyle discounts subscription.
  • Annual wellbeing allowance.
  • Volunteering days.



ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch