Customer Success Manager

1 month ago


London, UK, United Kingdom Spotlight Full time

Spotlight, a leading casting agency, are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis.

You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform.


Key responsibilities

  • To champion the use of Spotlight by casting directors and agents
  • Primary function will be in the supporting, onboarding and retention of agencies, but this role may require supporting our casting clients, performers and related processes, when needed
  • To support agents throughout their lifetime as customers and ensure that Spotlight continues to meet their evolving and changing needs.
  • Encourage the onboarding and retention of our Performer customers via the nurturing of our agents.
  • To nurture new casting / agent business in the UK, and support growth into new markets and territories once established.
  • To manage the relationship between Spotlight and these customer groups to build trust, enhance their membership experience, and promote our brand.
  • To be the voice for agents and casting directors within Spotlight.
  • To be a well-known face of Spotlight to our VIP agents and casting directors
  • To maximize sales opportunities for Spotlight products and services
  • To be a brand ambassador for Spotlight at industry related events, developing and maintaining strong relationships and networks with key industry figures and partners.
  • To provide feedback and industry insight that will inform developments to Spotlight’s roadmap for products and services for casting professionals and agents.


The Ideal Candidate;

  • relationship building skills
  • in the entertainment industry and excellent contacts within it would be strong advantages
  • flexible and agile
  • in Account Management
  • Excellent organizational skills and meticulous attention to detail
  • Experienced public speaker



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