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Customer Success Manager

4 months ago

London, UK, United Kingdom DiverseJobsMatter Full time

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, the sky is never the limit.

The role:

Are you passionate about technology and customer satisfaction? Do you excel in managing technical relationships and leading teams? We invite you to join our Distribution team as Customer Success Manager.

What you’ll do:

You'll lead the integration of B2B partners to our New Distribution Capability (NDC) APIs, ensuring smooth and successful implementation. You'll manage the performance of technology providers and support our sales team in enabling travel agents and corporates to access our content efficiently. Additionally, you'll maintain our NDC Comms Hub, ensuring it remains a valuable resource for technical documentation, news, and support.

In addition, we expect you to:

  • Champion the customer voice throughout the development of our’ distribution technology
  • Lead and coach this team to exceed expectations while ensuring a positive atmosphere
  • Ensure that diversity, fairness, consistency and clarity are fundamental drivers of the team

What you’ll bring to us:

The ideal candidate for this role is a customer-focused, technically adept professional with strong interpersonal and communication skills. You should have a demonstrable track record in airline distribution, leading technical teams, and managing stakeholder relationships. The candidate must possess excellent project management and leadership abilities, be self-driven, resilient, and solution oriented.

Your experience:

A good technical understanding of distribution technologies and sales processes is essential, along with experience working with senior stakeholders.

What we offer:

In addition to a dynamic and challenging role where you can lead a team, leverage your technical expertise, and enhance customer satisfaction; We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

You’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

We all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.