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System Implementer

2 months ago

Edinburgh, Scotland, United Kingdom Barchester Healthcare Full time

FTC - 18 Months

Exciting new opportunity for an experienced and passionate System Implementer to join the Barchester family. Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK.

The CRM System implementer will support the implementation of the new CRM System (Salesforce) across all of our services. The CRM System Implementer will work collaboratively with the project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained.

Barchester Healthcare is one of the UK's market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding.

Experience and skills required:

  • Excellent understanding of CRM systems (Salesforce would be advantageous)

  • Understanding of customer experience

  • Experience in supporting individuals to use systems

  • Enquiry management experience

  • Change management

  • Confident in working collaboratively

  • Able to get to grasp with new IT systems and processes with ease

  • Proven multi-tasker

Key Responsibilities:

  • Ensure that all staff are fully engaged with all the aspects of the CRM system

  • Provide support and advice to the home teams adapting the approach to fit varying levels of IT skill level

  • Contribute to the development of the standard operating procedures and processes for using a CRM system

  • Liaise with stakeholders and external partners to ensure that the project is meeting the needs of all stakeholders as directed by the National CRM Systems Lead and the Director of Customer Experience

  • Monitor and evaluate project activities and progress to identify areas for improvement and recommendations for training and implementation.

  • Provide input into the development and implementation of future phase project plans and strategies.

  • Contribute and support the delivery of training programmes for staff and digital transformation change plan.

Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK.

If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.


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