Construction Customer Success Manager

2 weeks ago

London, UK, United Kingdom Buildots Full time

About Buildots:

Buildots’ AI technology is revolutionizing traditional construction sites with simple hard hat cameras providing contractors with their very own 'control center', giving a detailed view of projects along with critical data and early warnings of potential risk, helping our clients save time and increase margins.

Already partnering with some of the largest and best construction companies across the UK, Europe and the US, we are proving that technology can indeed change the way we deliver construction projects for the better.

We are looking for forward-thinking construction experts, to help construction teams with their first steps adopting cutting-edge technology that improves many aspects of the site’s workflows.


About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.


What You'll Do:

  • Manage a portfolio of projects across your region
  • Onboard all customers in your portfolio, delivering a high-touch experience that ensures a swift time-to-value and fosters strong customer engagement.
  • Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
  • Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
  • Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
  • Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.


Requirements:

  • At least 3 years of experience as a construction professional, preferably site based (i.e. Package manager, Site Manager, Site Engineer, Planner).
  • At least 2 years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
  • Proven project management experience, with a strong track record of keeping stakeholders informed, proactively managing delivery timelines, and adapting plans as needed to ensure project success.
  • Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
  • Demonstrated expertise in stakeholder management and networking, with experience collaborating effectively across all levels—from senior executives to junior team members.
  • Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
  • You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
  • Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
  • Willingness to travel


*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

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