Customer Success Manager
7 days ago
Join Our Team as a Customer Success Manager in EMEA
Are you passionate about building client relationships and driving success? Love FX trading and want to work with both buy-side and sell-side clients? This might be the perfect role for you
We’re looking for a Customer Success Manager who’s ready to take on a role that’s dynamic, client-focused, and revenue-driven. As part of our team, you’ll be the key link between our clients and our powerful FX trading solutions—BidFX and MaxxTrader—serving major financial institutions in the EMEA region.
What You’ll Do:
- Be the trusted advisor to our clients, helping them leverage our platforms for their unique goals.
- Grow revenue by spotting cross-selling opportunities—our Sales team will thank you
- Manage new client onboarding projects and coordinate across teams to ensure smooth, timely implementations.
- Make regular onsite visits for training and strategic account planning.
- Work with mature clients to optimize their experience and provide them with world-class service.
What We’re Looking For:
- Good experience in customer success, account management, or relationship management in institutional FX (experience with buy-side and sell-side clients is a huge plus).
- Ability to communicate and influence at all levels, including executive and C-level.
- Excellent multitasking skills and attention to detail—whether managing projects or prioritizing client needs.
- Tech-savvy, with knowledge of eFX trading and messaging protocols like FIX.
- Proactive, client-focused, and eager to solve problems.
Why You’ll Love Working With Us: We're a close-knit, driven team that loves to collaborate, celebrate wins, and constantly innovate to make FX trading better. Joining us means you'll be supported, encouraged, and empowered to grow alongside the company. Plus, if you speak any European languages then that’s a bonus for some of our key client relationships
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