Customer Support Coordinator

5 days ago


Epsom UK, Surrey, United Kingdom TLP Consultancy Ltd Full time
  • Salary £30,000
  • Hybrid working (3 days per week in the office)
  • Permanent
  • ASAP start
  • Near Epsom, Surrey (due to location own transport is beneficial)
  • Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)


TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)


Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.


The ideal candidate would have excellent interpersonal skills and strong attention to detail. It is also crucial that you have a strong work ethic but bring your sense of fun and enjoy contributing within a team.


Key responsibilities:


While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems.


  • Respond to customer enquiries through multiple channels – these include inbound/outbound telephone communication, email, social media and web chat services.
  • Use your personality and your excellent customer skills to deliver a memorable experience
  • Ensure the information you record in company systems accurately reflects the communications you have with customers
  • Make sure that advice you give is appropriate and relevant
  • Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual
  • Be focused on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets
  • Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes
  • Be engaging and have an ability to build a rapport with customers, business partners and colleagues


You will need to be a sympathetic individual with a good knowledge of customer needs. This will allow you to be able to provide an excellent service to Toyota’s customers where the expectation is high.


Skills & Experience:

  • Excellent written and customer service skills is essential
  • PC literate
  • Ability to learn new systems & processes quickly and apply them accurately
  • Common sense and open-minded approach to dealing with queries
  • Be an ambassador for the customer's voice within the business
  • To be confident with a “customer-first” mindset
  • Have great listening skills and a high level of attention to detail in everything you do
  • Have an enthusiasm for personal development goals


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    About this role:As a Contact Centre Coordinator, you will be the first point of contact for our customers, providing exceptional service and support via various channels. If you have a passion for delivering outstanding customer experiences, a good standard of English, and strong experience in a customer-facing role, this could be the perfect opportunity for...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    About Nuffield HealthNuffield Health is a charity that's committed to building a healthier nation. We deliver high-quality care and services, from award-winning hospitals and leisure facilities to community programmes.Job OverviewWe're looking for an experienced Customer Service Liaison Coordinator to join our team in Epsom. This is a full-time, permanent...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Contact Centre Coordinator RoleNuffield Health is a leading healthcare charity dedicated to building a healthier nation. We're passionate about delivering exceptional customer service and are seeking a skilled Contact Centre Coordinator to join our team.This is an exciting opportunity to work in a fast-paced environment, handling customer enquiries and...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    About the Role:Contact Centre Coordinator - Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week | Salary: £23,887.50 per annumNuffield Health is a charity building a healthier nation, one day at a time. As a Contact Centre Coordinator, you'll be part of our friendly, welcoming Contact Centre on a Hybrid working basis. We're...


  • Chertsey, UK, Surrey, United Kingdom Hanwha Vision Europe Full time

    Key Objectives and Responsibilities: To provide a high level of telephone based and electronic e-mail support in relation to all client administrationTo process all sales orders in an accurate and timely mannerTo manage all invoicing processes accurately and within set time framesTo administer all stock returns to third party warehouseManaging queries in...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Domestic Services CoordinatorNuffield Health Vale Hospital is seeking an experienced Housekeeper to join their team as a Domestic Services Coordinator.In this role, you will be responsible for maintaining the cleanliness of our hospital environment, including bedrooms, corridors, public areas and operating theatres. You will use your excellent cleaning...


  • Epsom, Surrey, United Kingdom Nuffield Health Brentwood Full time

    Delivering Excellent Customer ServiceNuffield Health is a leading healthcare charity that's passionate about providing high-quality care to its patients. To help us achieve this goal, we're looking for a skilled Contact Centre Coordinator to join our team.As a Contact Centre Coordinator, you will:Provide exceptional customer service to our patients and their...


  • Epsom, Surrey, United Kingdom CV-Library Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Legal Support Coordinator to join our successful client in Epsom. As a key member of the team, you will provide seamless support to fee earners, helping them work at their highest efficiency. With a blend of responsibility and autonomy, you will use your initiative to handle key tasks and...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Contact Centre Coordinator Job DescriptionWe are seeking a skilled Contact Centre Coordinator to join our team at Nuffield Health. As a key member of our Support Team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Your strong communication skills,...


  • Epsom, Surrey, United Kingdom Nuffield Health Full time

    Contact Centre CoordinatorWe are seeking a skilled Customer Service Representative to join our team at Nuffield Health, a leading healthcare charity.As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a professional and courteous manner.Key...

  • Project Coordinator

    3 weeks ago


    Epsom, Surrey, United Kingdom Lloyd Recruitment Limited Full time

    Job Description:We are seeking a highly organised and detail-oriented individual to join our team as a Project Coordinator.In this role, you will provide full administration and coordination support to our Project Director and field-based contractors. You will be responsible for coordinating travel arrangements, logging expenses, and liaising with accounts...


  • Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    We are seeking a highly organized and adaptable Administrative Coordinator to join our team at Lloyd Recruitment - Epsom. As an Administrative Coordinator, you will provide full administration and coordination support to our Project Director and field-based contractors.Key Responsibilities:Coordinate travel and hotel arrangements for contractorsLog expenses...


  • Epsom, Surrey, United Kingdom Kenneth Brian Associates Limited Full time

    Customer Service Administrator RoleKenneth Brian Associates Limited is recruiting a Customer Service Administrator to join their team in central Epsom. As a key member of the team, you will be responsible for delivering exceptional customer service and administrative support.Key ResponsibilitiesCustomer Service: Respond to customer inquiries in a timely and...


  • Epsom, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Residential Community Coordinator to join our team at Churchill Estates Management Ltd.This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring the smooth day-to-day operation of our retirement development.As a key...


  • Epsom, Surrey, United Kingdom The Recruitment Solution Full time

    The Recruitment Solution seeks a skilled Accommodation Services Coordinator to join our team in the Epsom area. As a key member of our service team, you will be responsible for meeting and greeting customers, booking and managing vehicle work, cost and invoicing jobs, and liaising with the workshop to arrange courtesy cars.In this rewarding role, you will...


  • Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full time

    Job SummaryWe are seeking an experienced Administrative Coordinator to join our team at Lloyd Recruitment Services Ltd. As an Administrative Coordinator, you will be responsible for providing full administration and coordination support to our project teams.About the RoleThis is a unique opportunity to work in a fast-paced environment, supporting a Project...


  • Epsom, Surrey, United Kingdom Optima Recruitment Full time

    Customer Service Administrator RoleA successful entertainment business seeks an experienced Customer Service Administrator to join their growing team.Key Responsibilities:Answer customer emails and phone calls, resolving issues efficiently.Follow complaints procedures and log all correspondence.Liaise with suppliers and couriers to assist with customer...


  • Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    We are seeking a highly skilled Financial Services Coordinator to join our team at Lloyd Recruitment - Epsom. As a key member of our client's team, you will be responsible for engaging with customers who are in arrears, using your excellent communication skills to build rapport and understand their individual needs.The focus of this role is to deliver a good...


  • Epsom, Surrey, United Kingdom Camp Beaumont Day Camps Full time

    Camp Activity Coordinator OpportunityCamp Beaumont Day Camps is seeking a motivated and enthusiastic Camp Activity Coordinator to join our team during the Easter Holidays.About the Role:As a Camp Activity Coordinator, you will be responsible for ensuring the smooth operation of our day camps, working closely with our Head Group Leader to deliver a fun and...


  • Epsom, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated individual to fill the position of Lodge Manager at one of our prestigious retirement developments. As a Lodge Manager, you will play a crucial role in ensuring the smooth operation of the development and providing an exceptional experience for our homeowners.Key Responsibilities:Manage the...