Facilities Help Desk Agent
3 weeks ago
We are working on behalf of one of the leading experts in pre-planned maintenance, Re-active Maintenance and Emergency Breakdown operators, who are a leading company in the FM field.
Due to their continued growth they are looking for a Service Desk Agent to join the team in the BS3 area.
Please be aware that you need to live within a commutable distance of Bedminster, Bristol, to be considered for this role.
The responsibilities of the role include:
- To provide a professional FM helpdesk service
- To receive calls and enter the details onto a CLIK system to enable the works to be completed
- Contact relevant subcontractor and co-ordinate site visits
- To support the planned maintenance programme by generating jobs and updating the system when work is complete
- Raise Purchase Orders and other ad-hoc administration support to the department
- To raise quotes generated from planned maintenance to send to clients
Personal Requirements;
- Must have experience of providing excellent customer service
- Excellent communication skills both oral and written
- Able to work as part of a team and autonomously
- Must have good IT skills
- Well organised and able to prioritise workload
- Good time keeping and reliable
- Able to work under pressure
Salary: £23K - £25k plus benefits
Working hours - 8am-5pm Mon - Fri
If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now
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