Facilities Help Desk Agent

3 weeks ago


UK, UK, United Kingdom Project Start Recruitment Solutions Full time

We are working on behalf of one of the leading experts in pre-planned maintenance, Re-active Maintenance and Emergency Breakdown operators, who are a leading company in the FM field.


Due to their continued growth they are looking for a Service Desk Agent to join the team in the BS3 area.


Please be aware that you need to live within a commutable distance of Bedminster, Bristol, to be considered for this role.



The responsibilities of the role include:


  • To provide a professional FM helpdesk service



  • To receive calls and enter the details onto a CLIK system to enable the works to be completed



  • Contact relevant subcontractor and co-ordinate site visits



  • To support the planned maintenance programme by generating jobs and updating the system when work is complete



  • Raise Purchase Orders and other ad-hoc administration support to the department



  • To raise quotes generated from planned maintenance to send to clients


Personal Requirements;


  • Must have experience of providing excellent customer service



  • Excellent communication skills both oral and written



  • Able to work as part of a team and autonomously



  • Must have good IT skills



  • Well organised and able to prioritise workload



  • Good time keeping and reliable



  • Able to work under pressure


Salary: £23K - £25k plus benefits


Working hours - 8am-5pm Mon - Fri


If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now



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