Senior Manager-Digital Product Management

1 month ago

Burgess Hill, West Sussex, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Corporate Program Product Development (CPPD) team sits within Global Commercial Services (GCS) business group and is focused on creating products that are the best choice for our customers, which includes small businesses as well as medium and large corporations. This includes developing innovative business financing and supplier payment solutions to meet customer needs, bringing new products to market, and managing the performance of our portfolios. Within CPPD we are seeking a Senior Product Owner for the Business Travel Account (BTA), a global market leading centrally billed Travel and Expense payment product.

This role will be critical in sustaining and accelerating the growth of BTA by defining and refining features that deliver compliance, transformation and global consistency.

How will you make an impact in this role?
  • We are looking for people who are self-starters; those who want to be a part of a team of movers, doers and thinkers. People who excel in a fast-paced environment, that will stay tightly connected to their product constituents across the globe and who don't mind wearing multiple hats. If you enjoy working directly with product management and technology teams to identify opportunities, innovate, and deliver new products and capabilities, this is the position for you.
Minimum Qualifications
  • As a Product Owner, you will be responsible for understanding and validating client needs and market opportunities, translating those needs and key priorities into features and user stories and working side by side with Engineering to ship meaningful product using Agile software development methodologies.
  • Multiple years of experience in product development, including experience as a product owner working directly with a scrum team
  • Accurately translate business requirements into product and process development requirements (features and user stories) to feed into the BTA feature backlog and development process
  • Lead production validation testing and issue management with scrum teams
  • Ability to clearly communicate decisions and the rationale behind them. Comfortable making decisions even when others disagree.
  • Understanding of technology (prior experience in commercial, B2B solutions and virtual payment capabilities is also a plus)
  • Demonstrated project management experience, leading complex projects. Proven track record of working with global and virtual teams to support successful software development
  • Ability to identify and synthesize trends to provide value-added analysis and recommendations for improvement to leaders
  • Experience in customer facing roles such as Sales Support, Account Development, Implementations or Customer Service desired
  • Strong ability to stay connected to remote leadership
  • Desire to have fun, work with others and find humor and perspective in challenging and frustrating situations
Preferred Qualifications
  • Scrum Product Owner
  • Certified SAFe Agilist
  • Certified Agile Champion (ScrumMaster)
  • Agile Project Leadership
  • Degree Level Education
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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