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Senior Manager-Digital Product Management

2 months ago

Burgess Hill, West Sussex, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

How will you make an impact in this role?

Are you a motivated, hardworking and passionate individual? If you want to join an engaging and fast paced product this could be the role for you. Reporting to the Director of Product Delivery, you will partner with business stakeholders and technologies team to deliver network and enterprise priorities.

Key Responsibilities

  • Act as Senior Product Owner leading the prioritization and delivery of critical network capabilities.
  • Work with other product owners and technology teams to ensure the product vision is realized.
  • Listen, coach and mentor team members to consistently drive best practice and a commitment to continuous improvement
  • Act as the subject matter specialist for Multi-Rail Capabilities.
  • Utilize agile tools and techniques to drive successful delivery, including writing features, user stories, and leading team ceremonies (refinement and planning).
  • Lead and support agile delivery practices to deliver maximum value
  • Partner with capability delivery and technology teams to develop, integrate, test and release often complex capabilities across multiple applications.
  • Build proposals for future product enhancements, creating business cases that outline pros / cons, weighs costs, and quantifies efficiencies of specific enhancements.
Minimum Qualifications:

  • Significant experience in Product Ownership/Product Management.
  • Thrive in taking an analytical approach with an ability to develop insights and provide recommendations for prioritization decisions.
  • Familiarity with Agile and Scrum methodologies a must.
  • Superior organizational skills and the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.
  • Experience in working with capability delivery teams on prioritization and defining requirements, then operationalizing and launching product enhancements.
  • Exceptional communication skills with ability to engage, influence, negotiate and inspire partners and stakeholders at all levels.
  • Strong analytical skills with the ability to clearly articulate complexities.
  • Strong thought leadership and problem-solving skills.
  • Experience in delivering complex process and customer journey flows.
  • Significant experience in the financial services industry preferred.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.