Client Success Manager

2 weeks ago


London UK, UK, United Kingdom Vertical Advantage Full time

Our Client

Our client, a global marketing and advertising platform specializing in consumer purchase data and rewards, seeks a seasoned Client Success Manager to join their team and contribute significantly to the company's growth.


The Opportunity

This role manages client relationships from start to finish, including campaign strategy, execution, account retention, growth, and superior service. Responsibilities span the entire advertiser lifecycle: strategy, forecasting, implementation, management, analytics, reporting, and collaboration with internal teams.


Responsibilities


  • Retain and grow relationships with 10-20 clients, ensuring their business needs are met.
  • Manage revenue forecasts, budget consumption, and invoicing for your clients.
  • Design, optimise, and upsell campaigns, focusing on structure, long-term strategy, and upsell opportunities using internal and bespoke insights.
  • Confidently report on campaign performance against advertiser KPIs.
  • Use CDLX insight tools to identify additional revenue opportunities and collaborate with sales on strategic proposals.


Requirements

  • Demonstrable experience in digital advertising and account management, handling several strategic accounts within marketing, digital media, or advertising agencies.
  • Proven track record of managing multiple strategic client accounts and generating revenue growth.
  • Commercial management of client accounts, including fee negotiations and budget management.
  • Ability to thrive under pressure in a fast-paced environment, prioritising and focusing on the most important tasks.
  • Skill in distilling complex data into simple, compelling proposals that are easy for others to understand.



  • London, UK, UK, United Kingdom Challenger Full time

    Job Title: Client Success ManagerDepartment: Client Success - EMEASchedule: Hybrid**This is a semi-remote role with office attendance requirements as needed by the team.**Challenger seeks highly motivated self-starters to join our growing EMEA Client Success team in London, UK. The CS team is responsible for the consulting and delivery of the Challenger™...


  • London, UK, UK, United Kingdom Challenger Full time

    Job Title: Client Success ManagerDepartment: Client Success - EMEASchedule: Hybrid**This is a semi-remote role with office attendance requirements as needed by the team.**Please note: 'This is not a sales/quota baring role.'Challenger seeks highly motivated self-starters to join our growing EMEA Client Success team in London, UK. The CS team is...


  • London, UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    An engagement platform used by millions of people and some of the most recognisable brands on the planet!Privately owned and with offices across the globe!Join the team in this new role where we want someone with experience effectively managing a larger client base in a one-to-many engagement style.The Role:Look after c.200 accounts with a range of values....


  • London, UK, UK, United Kingdom Teaching Personnel Full time

    About UsWe specialise in creating apprenticeship opportunities for young people entering the workforce for the first time. We recruit and employ every apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client. We arrange the most suitable and appropriate apprenticeship training...


  • London,, UK, United Kingdom Stott and May Full time

    Position: Client Success ManagerExperience Level: 1-2 YearsIndustry: Tech for Retail or Card Link OffersLocation: London - 2/3 days a week Employment Type: Full-timeOverviewWe are seeking a proactive and analytical Client Success Manager to join our dynamic team in the tech for retail or card link offers industry sector. The ideal candidate will have 1-2...

  • Marketing Manager

    4 weeks ago


    UK, UK, United Kingdom Springboard Success Full time

    Subscriptions Marketing ManagerHybrid working central London office.Up to £45,000 basic with bonus.Our client is a prominent leader in the renewables industry, known for delivering high-quality, independent information. They operate across digital platforms, print media, market intelligence, and live events, fostering innovation, collaboration, and...


  • London,, UK, United Kingdom IB Global Recruitment Full time

    Our Client is looking for a sharp and engaging Client Success Associate to help strengthen the function and provide value for our clients by building and nurturing relationships with landlords, property managers and agents. Based in our London office you will be joining our Global Client Success Team, who act as advisors for our clients across the globe and...


  • London, UK, UK, United Kingdom translate plus Full time

    translate plus,an award-winning Top 10 international Language Services Provider, including Top 3 in the EU and Top 2 in the UK, is aPublicis Groupecompany, one of the most well-established advertising corporations globally.translate plussits within the network’s cross-media production platform, Publicis Production. This brings together production...


  • UK, UK, United Kingdom ABR Talent l B2B l Marketing l Recruitment Full time

    This fantastic scale-up video engagement platform is used by 10's of millions or people worldwide and some of the most recognised organisations on the planet.These guys have been around for over 10+ years helping businesses create engaging, and audience capturing visual media to support with L&D, onboarding, Sales and Comms.With 10’s of millions of...


  • London, UK, UK, United Kingdom Espire Infolabs Full time

    Espire infolabs is hiring for Customer Success Manager for London, UK location.Job: Customer Success ManagerLocation: London UK(Hybrid)Type: PermanentJob details:Desired Industry Experience: 5+ years.Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service DeliverySectors: Logistics & Supply Chain (Good to have...


  • London, UK, UK, United Kingdom VANITY GROUP | Certified B Corp Full time

    Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP.With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite....


  • UK, UK, United Kingdom Insight Global Full time

    Remote | Customer Success Manager Insight Global is hiring a Customer Success Manager to serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of products. Customer Success...


  • London, UK, UK, United Kingdom Vertical Advantage Full time

    Our Client Our client is an internationally recognised marketing and advertising platform that operates within the realm of consumer purchase data and rewards. They're looking for an experienced Customer Success Manager to join their team and play a vital role in the companies development!The OpportunityThis role will be responsible for managing the...


  • UK, UK, United Kingdom The Candidate Recruitment Agency Full time

    EXCLUSIVE ROLE! Our client are on the look out for a passionate Customer Success Manager to join their growing team to manage relationships with high-profile clients! Apply Now!Our client is a rapidly growing firm that have developed a one of a kind insight platform serving Brands, Financial Services and Governments. They offer a unified platform to capture,...


  • UK, UK, United Kingdom Eutopia Solutions Full time

    Customer Success Manager (L&D background essential)£50-60k + unlimited holiday, short Fridays, flexible workingRemote & hybrid optionsJoin a leading organisation and award winner in the AI, LMS & Learning Technology industry! I am working with them to find an L&D / Learning & Development professional who already is or wants to be a Customer Success Manager...


  • UK, UK, United Kingdom Zetter Recruitment Full time

    Customer Success Manager | SaaS scale-upPlease only apply if you have the following experience:3+ years Customer Success experience for a DevOps platform, software for software engineers/solution architects/IT teams, or a cloud/networking infrastructure platformCompany snapshot:Multi award-winning and forward-thinking technical SaaS scale-up, having grown...


  • London,, UK, United Kingdom IG Full time

    Job Title: Enterprise Client Success ManagerLocation: London / Hybrid Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...


  • UK, UK, United Kingdom Success Talent Full time

    Supply Chain and Logistics ManagerLondonPermanentWe have an opportunity for a Supply Chain and Logistics Manager to join an innovative multichannel retailer experiencing huge growth worldwide. Specialising in lifestyle and design led household and personal goods, in just 10 years they have opened over 5000 stores worldwide. They are seeking a highly...


  • UK, UK, United Kingdom FullCircl Full time

    We go FullCirclFullCircl connects the insight you need when it matters most. We partner with more than 700 of the worlds leading banks, gaming operators, insurers and FinTechs to deliver market leading insight on their customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify & onboard...


  • London, UK, UK, United Kingdom The Profs Full time

    Client Success ManagerWho are The Profs?The Profs is an award-winning (Education Investor's Edtech Provider of the year 2024) and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth and expand our sales team.Our...