Current jobs related to Client Success Manager - London UK, UK - Challenger

  • Head of Customer Success

    24 hours ago

    UK, UK, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Client Success Manager

    4 weeks ago

    UK, UK, United Kingdom TopSource Worldwide Full time

    We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in over 100 countries — and counting!We are looking to share our success with a passionate, committed, and...

  • Success Coach

    3 weeks ago

    UK, UK, United Kingdom Let's Create SUCCESS Full time

    Company DescriptionLet's Create Success is a one of a kind opportunity. A new way of working - remotely in the online space. Imagine a platform dedicated to guiding individuals in achieving personal and professional success. We are in search of individuals who embrace continuous growth, aspire for more success, and have the time to invest in building...

  • Success Coach

    1 month ago

    UK, UK, United Kingdom Let's Create Success Full time

    Company DescriptionLet's Create Success is a one of a kind opportunity. A new way of working - remotely in the online space. Imagine a platform dedicated to guiding individuals in achieving personal and professional success. We are in search of individuals who embrace continuous growth, aspire for more success, and have the time to invest in building...

  • Client Success Team Lead

    3 weeks ago

    UK, UK, United Kingdom Scaletek Full time

    Client Success Team Lead £36,000 base with £6,000 bonusPrestonAs the Client Success Team Lead for this exciting technology company, you will be responsible for leading and managing the Account Management and Helpdesk teams, to ensure the satisfaction, retention, and growth of the businesses client base.As the successful Client Success Team Lead your...

  • Client Success Manager

    1 month ago

    London,, UK, United Kingdom Lyon Tech Full time

    LYON is a managed IT services provider focused solely on the creative industry sector. We are based in Old Street and currently serve over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values our people, our culture and our commitment to excellence.An opportunity has arisen for an experienced Client Success Manager /...

  • Client Success Manager

    2 weeks ago

    London,, UK, United Kingdom Insurwave Full time

    At Insurwave, we're searching for driven individuals passionate about making a real impact for our clients. We're excited to announce an opportunity for a Client Success Manager to join our rapidly expanding client success team, helping us to continuously onboard and deliver client features that delight our clients and make a real difference to what...

  • Customer Success Manager

    2 months ago

    UK, UK, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Customer Success Manager

    24 hours ago

    UK, UK, United Kingdom InterQuest Group Full time

    Our client offers the best-in-class and most advanced advertising technology and content solutions. Due expansion, they’re recruiting a Customer Success Manager to be based from their office in Manchester, where there is a hybrid working policy in place. The role will pay up to £45,000.As a Customer Success Manager, you'll be the trusted advisor to...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Harnham Full time

    SENIOR CUSTOMER SUCCESS MANAGERUP TO £68,000LONDON BASED We are working with a rapidly growing market research agency who use their in-house SAAS platform to streamline quantitative and qualitative research projects for their clients. This is a new role in their customer success team where you'll be overseeing projects from end to end, and be hands-on...

  • Customer Success Manager

    2 months ago

    UK, UK, United Kingdom Citation Professional Solutions Full time

    Are you an individual with experience in Customer Success, Account Management or Customer Service, looking for your next role? We are looking for a passionate Customer Success Relationship Manager who will partner with and ensure the long-term success of our customers.Our Customer Success Relationship Managers are a team who all strive to have a positive...

  • Customer Success Manager

    7 days ago

    UK, UK, United Kingdom TalentCo Full time

    We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Manager into their London headquarters, to own their existing mid-market & enterprise client relationships.Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now...

  • Customer Success Manager

    7 days ago

    UK, UK, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    ✨Sr.Customer Success Manager✨£50-55k base + Bonus✨Hybrid, LondonThis company is a B2B SaaS platform that specialises in helping FMCG brands and Retailers unlock the true value of their retail media campaigns. Our innovative platform empowers retailers to optimise their media estates, streamlining the full marketing campaign cycle and connecting brands...

  • Customer Success Team Lead

    2 months ago

    UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned global tech platform working with universities and venues across the globe.Backed by a larger global leader in Software solution growth.Huge growth plans over the next 8 years! Now’s the time to get onboard!The Opportunity:A player manager role where you will not only own the c.25 most valuable clients on the books, but you’ll...

  • Customer Success Manager

    3 days ago

    UK, UK, United Kingdom Paper Run Full time

    Role Overview: As a Customer Success Manager, you will play a crucial role in onboarding new clients and managing existing accounts. You will be the primary point of contact for customers, guiding them through their setup, ensuring they understand how to maximize the value of Paper Run's platform, and helping them achieve measurable marketing success.Key...

  • Customer Success Manager

    3 weeks ago

    UK, UK, United Kingdom Vertical Advantage Full time

    My client is a leading adtech platform in the loyalty and rewards space. They're looking for a Customer Success Manager to join their team and play a vital role in the companies development!This role will be responsible for managing the client relationships from end to end, including developing campaign strategies and execution, driving account retention...

  • Recruitment Manager

    3 weeks ago

    UK, UK, United Kingdom Higher Success Full time

    Recruitment Branch Manager, Surrey, Full Time Permanent Position.CompanyGeneral Staffing agency based in Epsom are seeking a Branch Manager to manage a busy commercial team. The company are a long standing well reputed agency locally and cover Temp and Perm recruitment across the UK. They work on adhoc requirements and have some large accounts with big...

  • Customer Success Manager

    1 month ago

    London, UK, UK, United Kingdom J&C Associates Ltd Full time

    We are a Global IT Recruitment specialist that provides support to the clients across UK, Europe, and Australia. We have an excellent job opportunity for you.Job Title: Senior Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 8 months contractPay-rate: £50k - £62k per annum + paid holidays + pension or £250 - £330 per day Inside IR35What...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Zendr Full time

    Customer Success Manager - UK (remote)£25-28k base + bonusThe UK's largest provider of back office, compliance, and workforce solutions across Primary Care and Dental Groups is looking for a forward-thinking and proactive Customer Success Manager. Key responsibilities include managing and maintaining strong customer relationships through effective...

  • Customer Success Manager

    1 day ago

    UK, UK, United Kingdom Harrington Starr Full time

    Customer Success ManagerPayment ReconciliationRemoteCirca £45,000An innovative and scaling payments business that services a wide range of institutional clients is expanding their UK-based remote team.This firm offers a wide range of reconciliation and compliance tools to banks, electronic money institutions (EMIs) and processors, and want someone to come...

Client Success Manager

3 months ago

London UK, UK, United Kingdom Challenger Full time

Job Title: Client Success Manager

Department: Client Success - EMEA

Schedule: Hybrid

**This is a semi-remote role with office attendance requirements as needed by the team.**

Please note: 'This is not a sales/quota baring role.'

Challenger seeks highly motivated self-starters to join our growing EMEA Client Success team in London, UK. The CS team is responsible for the consulting and delivery of the Challenger™ Sales & Marketing model and partners closely with Sales, Product, and Marketing peers to ensure clients meet their goals and grow their partnerships with Challenger.

This role will manage a defined book of business of mid-market and/or enterprise accounts, directly responsible for influencing client retention and driving strong adoption of products and client satisfaction. Account complexity is determined by business needs and candidate experience.

Who You Are

You are a Challenger You are proactive, ask open-ended questions, are comfortable challenging the ways of thinking and discussing commercial outcomes, are focused on solutions, and understand when and how to adapt your communication to the right audience.

You are driven by progress and work well in a results-oriented environment. You are confident and outgoing, which shows how you can enliven, engage, and positively impact individuals and groups. You work well in a role with various responsibilities, and because of that, you’re proactive in your approach to your work.

What You’ll Do

  • Provide clients with prescriptive and proactive recommendations on how to utilize services purchased and, more broadly, how they can improve their sales, onboarding, enablement, and marketing/messaging creation efforts
  • In support of Challenger methodologies, you’ll manage your customers in the following ways:
    • Teach for Differentiation: Deliver commercial insight, teaching customers new ways to achieve their business goals in ways they did not realize were possible
    • Tailor for Resonance: Tailor messaging based on the goals of your customer and the priorities of your stakeholder group
    • Take Control: Exhibit assertiveness to take control and guide customers through their customer journey with energy and momentum
  • Drive project management, strategy, and insight generation for a book of clients across onboarding, implementation, adoption, and the ongoing lifecycle.
  • Manage relationships with senior stakeholders within client organizations, aligning business objectives to products purchased.
  • Partner directly with internal Sales to support commercial activities, like renewals, upsells, and overall account growth.
  • Constantly share feedback on the customer experience across internal Sales, Product, Marketing, and Operations teams to improve E2E processes and strategies.
  • Maintain pulse of industry developments, particularly within your book of business, and proactively apply learnings to improve delivery and align Challenger whenever possible
  • Analyze and translate data from client surveys, assessments and diagnostics into insights and recommendations for continued program success.
  • Build trusted, consultative relationships, proactively identifying needs and recommendations in the form of products and services
  • Actively understand how and why customer businesses are evolving and align Challenger value and resources accordingly

What You Bring

  • Strong relationship-builder who enjoys delivering results and building client success
  • Demonstrated track record managing multiple, time-sensitive projects while executing key deliverables against goals
  • Motivation to build consultative relationships with clients; a desire to engage, advise, and collaborate across client organizations to drive business results
  • Proficient with client management tools like Salesforce, Gong, and Asana
  • Motivated to align value and drive product adoption in support of commercial goals
  • Experience working cross-functionally with Product and Sales to influence client and organization outcomes
  • Strong interpersonal skills across all communication mediums and ability to tailor communication depending on the audience
  • Motivated to untangle complex problems and able to do so with business acumen, critical thinking, and longevity in mind (i.e., solve for scale)
  • Minimum 4+ years of experience directly managing clients and in client-facing environments

What We Offer

  • Opportunity to join a high-growth business, launching into its next rapid growth and transformation phase.
  • A collaborative culture of intelligent, hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity where idea sharing is always prioritized over level or hierarchy.
  • Full benefits package including retirement plan, flexible take-what-you-need vacation plan, and more.
  • Great company culture – Join our culture committee to help plan group activities and diversity and inclusion initiatives to celebrate our differences.