Customer Success Manager
3 months ago
Company Overview
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.
Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.
Role Description
As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our clients. Your primary focus will be to ensure the satisfaction and success of these clients. The role involves a combination of proactive client engagement and strategic relationship management.
It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
1) Client Relationship Management:
- Build strong, long-lasting relationships with clients.
- Understand clients' business needs and align our solutions to meet those needs.
- Serve as the main point of contact for client inquiries, concerns, and escalations.
2) Customer Success:
- Ensure clients are deriving maximum value from our products and services.
- Monitor and analyse customer usage patterns and provide proactive recommendations for optimization and efficiency.
- Conduct regular check-ins to assess client satisfaction and address any issues.
3) Product Knowledge:
- Stay updated on our product offerings and industry trends.
- Train clients on new features and functionalities to optimise their usage.
4) Performance Metrics:
- Maintain high customer satisfaction scores and retention rates.
5) Communication:
- Provide regular updates to clients on new features, upgrades, and relevant industry information.
- Collaborate with internal teams to ensure client needs are communicated and addressed effectively.
Career Progression
Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.
Qualifications and Skills
- Proven experience in customer success or client relationship management.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proactive and self-motivated, demonstrating a high level of initiative.
- Familiarity with CRM software and other relevant tools.
- Bachelor’s degree preferable but not essential depending on experience.
-
Head of Customer Success
2 months ago
UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeHead of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...
-
Customer Success Manager
3 months ago
UK, UK, United Kingdom Space Executive Full timeCustomer Success ManagerAbout the RoleJoin a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success.Build and maintain strong, long-term relationships with customers, acting as a trusted advisor.Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
-
Customer Success Manager
3 weeks ago
UK, UK, United Kingdom ZEREN Full timeUK founded Series A DevOps SaaS | Customer Success Manager | Fully Remote | Must have experience with developer tools and softwareWe’re excited to be partnering with a Series A DevOps platform that’s on an incredible growth journey. They’ve raised over $30M in funding and have more than doubled in size over the past year. They are a UK founded SaaS...
-
Customer Success Manager
2 weeks ago
UK, UK, United Kingdom ProvisionPoint Full timeProvision Point - Customer Success ManagerThe ValueAt ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you!...
-
Customer Success Manager
1 month ago
UK, UK, United Kingdom The Growth Consultants Full timeThe Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...
-
Customer Success Manager
4 weeks ago
UK, UK, United Kingdom Beagle Talent Full timeWe’re working with one of our most exciting MarTech clients to recruit a Customer Success Manager who will partner with enterprise businesses, guiding them through the adoption and scaling of our client’s GenAI adtech platform. Your mission will be to educate clients regarding the value of GenAI, demonstrating how it can be integrated into workflows and...
-
Customer Success Manager
1 week ago
UK, UK, United Kingdom VRAI Full timeAbout UsOur mission is to save lives by redefining exceptional human performance and unlocking every individual’s full potential. Our vision is to transform the way people are trained by unlocking the untapped resource of human performance data in simulation and training.We envision a future where simulation is within arms reach of anyone who needs it, and...
-
Customer Success Manager
2 weeks ago
UK, UK, United Kingdom iVvy Full timeCompany DescriptioniVvy is a SaaS technology provider disrupting the MICE industry by delivering Event Management, Venue Management, and Distribution Solutions to the meetings, and events industry.Role DescriptionThis is a full-time remote role at iVvy. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer...
-
Customer Success Manager
2 months ago
UK, UK, United Kingdom TalentCo Full timeWe are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Manager into their London headquarters, to own their existing mid-market & enterprise client relationships.Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now...
-
Customer Success Manager
2 weeks ago
UK, UK, United Kingdom ABR Talent l B2B l Marketing l Recruitment Full timeCompany Insight:Privately owned Marketing Technology platform operating globally.Built by industry leaders for industry leaders!We’ve placed multiple people into this great business! They’re a great bunch!Great sales growth, which is why they need another CSM!The Solution:With a range of marketing automation and insight tools, the solution helps...
-
Customer Success Manager
2 weeks ago
UK, UK, United Kingdom CloudZone Full timeCloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, UK, Ireland, and northern Europe.We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernization, DevOps, Data Solutions, Security, custom developments, and...
-
Customer Success Manager
6 days ago
UK, UK, United Kingdom dSb Recruitment Consultancy Ltd. Full timeJunior/ Client Success Manager | East London | HybridJoin a lovely Client Success Team and be the bridge between product innovation and customer satisfaction! Key Responsibilities:Build strong relationships with clients, ensure their goals are met, and foster long-term loyalty.Provide excellent support and training (online and in-person), onboarding new...
-
Digital Customer Success Manager
2 weeks ago
UK, UK, United Kingdom TRIA Full timeCustomer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefitsOur client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to...
-
Customer Success Manager
2 months ago
UK, UK, United Kingdom Harrington Starr Full timeCustomer Success ManagerPayment ReconciliationRemoteCirca £45,000An innovative and scaling payments business that services a wide range of institutional clients is expanding their UK-based remote team.This firm offers a wide range of reconciliation and compliance tools to banks, electronic money institutions (EMIs) and processors, and want someone to come...
-
EMEA Customer Success Manager
4 weeks ago
UK, UK, United Kingdom Vodori Full timeVodori is in search of a dynamic, results-driven, and passionate Customer Success Manager (CSM) to join our team! The ideal candidate has a proven track record of building lasting relationships with customers, ensuring they achieve their desired outcomes while maximizing the value of the solutions they have purchased. You thrive in a fast-paced environment...
-
Customer Success Manager
2 weeks ago
UK, UK, United Kingdom CN Sales Recruitment LTD Full timeSalary £26K - £37K per annum plus benefits - hybrid working (2 days in the office)Are you a dynamic Client Success Manager ready to shape the future of executive networking? Our client is an industry-leading organisation that connects senior Finance and Tax leaders, providing them with the insights, connections, and resources needed to drive impactful...
-
Customer Success Coordinator
2 weeks ago
UK, UK, United Kingdom Lease Electric Part timeWe are looking for a dedicated and organised Part-Time Customer Success Coordinator to join our team. This role is integral to the success of our sales operations, ensuring smooth management of our customer relationships, vehicle finance processing, and in-life contract management. You will be the main liaison between our customers, procurement partners, and...
-
Senior Customer Success Manager
2 weeks ago
UK, UK, United Kingdom Cashwave Full timeStart Date: January 2025Job Description We are looking for a Senior CS Manager reporting to the Head of Operations to help facilitate the smooth day-to-day running of the client facing side of the business. This role can be remote, based anywhere in the EU or UK, with regular travel to our office at “The Needle” building in central Sofia, with a...
-
Customer Success Executive
3 weeks ago
UK, UK, United Kingdom GoReport Full timeWhat you will doAs a Customer Success Executive, you are a key and integral part of the GoReport Customer Success team. Your role is to ensure our customers are successful in achieving their desired outcomes when adopting the GoReport solution. To achieve this, you will be responsible for;Technical Advising & Delivery of Bespoke ImplementationsScoping and...
-
Customer Experience Manager
2 weeks ago
UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeBackground The InsurEvo Group is a fast-growing, multi-award-winning travel insurance broking group with a brand portfolio that serves different consumer cohorts and demographics across the UK, Ireland, and Australia. We have two core, highly respected brands, AllClear Travel Insurance and InsureandGo, which have covered over 30 million customers since their...