EMEA Customer Success Manager

2 months ago

UK, UK, United Kingdom Vodori Full time

Vodori is in search of a dynamic, results-driven, and passionate Customer Success Manager (CSM) to join our team The ideal candidate has a proven track record of building lasting relationships with customers, ensuring they achieve their desired outcomes while maximizing the value of the solutions they have purchased. You thrive in a fast-paced environment and are adept at problem-solving, with a natural ability to understand customer needs, anticipate challenges, and deliver proactive solutions.


The Customer Success Manager is the face of Vodori to our key customer contacts. The CSM is responsible for driving product adoption and creating success plans that align our solutions with the customer’s business goals. You will engage customers in regular metrics reviews to ensure they are meeting their objectives and continuously getting value from our offerings. Your work will be proactive in identifying potential risks or obstacles to their success and addressing them before they become renewal issues. By leveraging adoption data and customer feedback, you’ll create tailored plans that foster product stickiness, increase retention, and enable growth. Each day will challenge you to innovate and refine approaches to help customers achieve maximum success with our products.


In this role, you’ll collaborate closely with several teams to ensure the customer’s success. You’ll work with Account Management to identify upsell and expansion opportunities, partner with Product to relay customer feedback and influence the product roadmap, and engage with Professional Services to optimize customer configuration and resolve issues quickly and efficiently. Your role is essential in fostering a cross-functional approach to our customer’s success, ensuring that we deliver seamless, high-quality experiences to our customers across the EMEA region. This is an ideal opportunity for a proactive, customer-focused professional who thrives on delivering measurable success and building lasting relationships.


This position is on the Customer Success team and reports to the Director of Customer Success.


Who is Vodori?

Vodori is a SaaS technology company building robust, cloud-based software for life science companies. With strategic partnerships with industry leaders like IQVIA, a robust direct sales model, and a customer base of over 100 diversified life sciences leaders, we are looking for a proactive problem-solver with strong relationship-building skills, who excels at driving customer retention and growth.


Is Vodori the right company for you?

We may be, if you are looking for:

  • a company where the work you do every day makes a difference–a difference for our customers, our growing business and your career;
  • a company whose mission is to transform lives by empowering life sciences companies to bring their vital drugs, vaccines, medical devices and diagnostic solutions to market faster;
  • a company whose culture embraces putting the customer first, being bold and pursuing the unexpected, supporting the team, aspiring to excellence, moving, thinking and acting swiftly and keeping things simple; and
  • a company that embodies its heritage where respect, trust, transparency and humility are ever present


Are you the right candidate for Vodori?


You may be if you have:

  • 4-7 years of experience in a customer-facing SaaS role such as consulting, account management or customer success.
  • Strong interpersonal and communication skills, able to build relationships with a variety of stakeholders.
  • Ability to manage multiple accounts and tasks simultaneously, prioritizing effectively.
  • Results-oriented, with a focus on customer satisfaction, retention, and growth.
  • A proactive approach to problem-solving and conflict resolution.
  • Knowledge of sales enablement, workflow automation, or BPM software
  • Life sciences industry experience and knowledge of software validation or MLR/PRC review is a plus
  • Experience with tools similar to Hubspot, PandaDoc and ChurnZero


You must also be able to:

  • Serve as the primary point of contact for your customers in the EMEA region, ensuring they are getting the most value from our solutions.
  • Develop and execute success plans with clear metrics to track customer progress and ROI.
  • Conduct regular metrics reviews with customers to assess product adoption and ensure alignment with business goals.
  • Proactively identify growth and upsell opportunities to maximize customer value.
  • Monitor customer health metrics and drive engagement strategies to prevent churn.
  • Create and negotiate renewal proposals with customers.
  • Collaborate with internal teams to escalate and resolve customer issues.
  • Provide customer feedback to Product and Engineering teams to influence product development.
  • Maintain accurate and up-to-date customer records, tracking key account metrics and action plans.


If selected, what will we provide to you?

We offer an attractive Total Rewards package that includes:

  • Competitive salary
  • Company bonus scheme or commission plan
  • Stock options (that’s right, every employee owns a piece of Vodori)
  • Pension scheme with company contributions
  • Flexible and remote working options
  • Unlimited holiday (Yes, really)
  • Employee recognition programs


Vodori is an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.

  • Customer Success Manager

    3 weeks ago

    UK, UK, United Kingdom Verint Full time

    ***Must be fluent in German***Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational and...

  • Customer Success Manager

    4 months ago

    UK, UK, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Account Manager TMC

    1 month ago

    London, UK, UK, United Kingdom Wyndham Hotels & Resorts EMEA Full time

    Wyndham Hotels & Resorts is now seeking an Account Manager TMC & Corporate, Global Sales EMEA to join our team in London, United Kingdom.SummaryThe Account Manager TMC & Corporate, Global Sales EMEA proactively drives revenue and room night contribution into our Wyndham Hotels & Resorts (WHR) franchised and managed hotels across all brands, around the world....

  • Account Manager TMC

    3 days ago

    London, UK, UK, United Kingdom Wyndham Hotels & Resorts EMEA Full time

    Wyndham Hotels & Resorts is now seeking an Account Manager TMC & Corporate, Global Sales EMEA to join our team in London, United Kingdom.SummaryThe Account Manager TMC & Corporate, Global Sales EMEA proactively drives revenue and room night contribution into our Wyndham Hotels & Resorts (WHR) franchised and managed hotels across all brands, around the world....

  • Senior Channel Sales Manager, EMEA

    1 week ago

    UK, UK, United Kingdom Cloudrise Full time

    POSITION SUMMMARYWe are seeking a highly experienced and motivated Senior Channel Sales Manager to join our rapidly expanding team in the EMEA region. As a key member of our sales leadership team, you will drive the development, growth, and execution of the channel sales strategy for our cybersecurity services across the EMEA region. This role requires...

  • Customer Success Manager

    2 months ago

    UK, UK, United Kingdom ZEREN Full time

    UK founded Series A DevOps SaaS | Customer Success Manager | Fully Remote | Must have experience with developer tools and softwareWe’re excited to be partnering with a Series A DevOps platform that’s on an incredible growth journey. They’ve raised over $30M in funding and have more than doubled in size over the past year. They are a UK founded SaaS...

  • Sales Director

    2 months ago

    UK, UK, United Kingdom NoviSign Digital Signage Full time

    Sales Director, EMEA & APACAs a Sales Director for EMEA & APAC, you will be responsible for developing and managing our direct sales and channel partner business across Europe, the Middle East, Africa, and Asia-Pacific regions. You will drive sales growth by identifying, engaging, and nurturing relationships with both end customers and key channel partners,...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom ProvisionPoint Full time

    Provision Point - Customer Success ManagerThe ValueAt ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you!...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom VRAI Full time

    About UsOur mission is to save lives by redefining exceptional human performance and unlocking every individual’s full potential. Our vision is to transform the way people are trained by unlocking the untapped resource of human performance data in simulation and training.We envision a future where simulation is within arms reach of anyone who needs it, and...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom iVvy Full time

    Company DescriptioniVvy is a SaaS technology provider disrupting the MICE industry by delivering Event Management, Venue Management, and Distribution Solutions to the meetings, and events industry.Role DescriptionThis is a full-time remote role at iVvy. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer...

  • Customer Success Manager

    3 months ago

    UK, UK, United Kingdom Grid Edge Full time

    At Grid Edge, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. Even if you think you don’t meet all the requirements, please don’t be put off from applying. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving...

  • Customer Success Manager

    2 months ago

    UK, UK, United Kingdom ABR Talent l B2B l Marketing l Recruitment Full time

    Company Insight:Privately owned Marketing Technology platform operating globally.Built by industry leaders for industry leaders!We’ve placed multiple people into this great business! They’re a great bunch!Great sales growth, which is why they need another CSM!The Solution:With a range of marketing automation and insight tools, the solution helps...

  • Customer Success Manager

    1 week ago

    UK, UK, United Kingdom ESP Full time

    Customer Success Manager Role:Are you passionate about customer success and Cybersecurity?Key Responsibilities:Create and maintain knowledge base articles and user guides to assist customers effectively.Lead incident and crisis response initiatives by collaborating with account teams, technical support, operations, and engineering, ensuring prompt resolution...

  • EMEA Supply Planner

    4 weeks ago

    UK, UK, United Kingdom TEC Group International Full time

    EMEA Supply PlannerCheshire, UK / Pennsylvania, USA / Maastricht region, NetherlandsChemical ManufacturingTEC Group have been retained exclusively to work in partnership with one of our leading clients - a global leader in silicates and silicas - seeking an outstanding EMEA Supply Planner, to act as the "Control Tower" for all supply chain activities within...

  • EMEA Payroll Supervisor

    2 months ago

    UK, UK, United Kingdom Frazer Jones Full time

    EMEA Payroll Supervisor - up to 70K - Watford - HybridI am working with a global organisation with an impressive international footprint are searching for an EMEA Payroll Supervisor leading a team of 3 focusing on 10 EMEA payrolls via ADP Celergo. You will be part of a wider leadership team reporting directly into EMEA Payroll Manager supporting with...

  • Digital Customer Success Manager

    2 months ago

    UK, UK, United Kingdom TRIA Full time

    Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to £55K + benefitsOur client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to...

  • Customer Service Representative

    2 months ago

    UK, UK, United Kingdom The Juice Plus+® Company EMEA Full time

    AGENT, EMEA SERVICE CENTRE SOLUTIONS - Interim (German/Italian/Spanish)The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to “Inspire Healthy Living Around the World.” We operate in...

  • Customer Success Manager

    3 weeks ago

    London, UK, UK, United Kingdom PROS Full time

    As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...

  • Customer Success Manager

    1 month ago

    London, UK, UK, United Kingdom Square One Resources Full time

    Job Title: Customer Success ManagerLocation: Greater London (Hybrid)Salary: £65,000Job Type: PermanentJob Responsibilities/Objectives:Customer Engagement Post-Contract: Partner with customers after contract signing to gather detailed requirements and success criteria, define a comprehensive technology solution blueprint, and establish a clear project scope...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Fram Search Full time

    London - HybridApplicants MUST come from a UK PP or Financial advice backgroundFull training will be provided on how to present/recommend & use the software Fram are working with a Fintech firm who are seeking an experienced paraplanner or advisor to act as a Customer Success Manager and work with their Financial planning clients. The firm have designed a...