Customer Service Representative
3 weeks ago
AGENT, EMEA SERVICE CENTRE SOLUTIONS - Interim (German/Italian/Spanish)
The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to “Inspire Healthy Living Around the World.” We operate in more than 25 countries.
Overview
The role of Agent, EMEA Service Centre Solutions, is to provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. The goal is to provide specific short-term assistance, to handle a specific back log following a major digital transformation.
Following appropriate training, you will quickly become competent in answering queries providing cross-regional support on Partner & Customer issues. This role is key to supporting the continued growth of the business in a period of large change.
Responsibilities
- Provide timely, personalised, and professional email responses to Partners & Customers across a range of queries.
- Demonstrate strong written communication skills to deliver clear, empathetic, and actionable information
- Efficiently process a high volume of customer emails while maintaining a high level of quality and attention to detail
- Prioritise urgent concerns ensuring prompt resolution of critical issues and that priority matters are escalated to the Team Lead / supervisor ASAP
- Develop expertise on common (IT) challenges and product-related technical problems
- Create detailed case notes and maintain comprehensive records of email interactions
- Continuously seek opportunities to enhance the email Partner & Customer experience, especially during periods of high demand
- Assist as needed with phone enquiries in a timely and informative manner, seeking support/advice when required
- Provide feedback on system improvements, self-service tools, and knowledge base content to address root causes
Qualifications & Experience
- Good standard of education
- Fluent in German, Spanish or Italian & English with excellent written communication skills
- Experience providing exceptional customer service
- Strong critical thinking, and problem-solving skills
- Ability to learn quickly, work under pressure, and prioritise
- Organised, self-motivated, and able to collaborate across a multilingual team
Disclaimer
This job description is only a summary of the typical functions of the job, not a comprehensive list of all possible job responsibilities, tasks and duties.
Diversity, Equity & Inclusion are fundamental to our success. We are an Equal Opportunity Employer with people of different strengths, experience and background who are respected and celebrated for their race, colour, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. We work in an environment where all our employees’ points of view are valued, and inclusion is everyone's responsibility.
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