Current jobs related to Enterprise Client Success Manager - London, UK - IG
-
Enterprise Account Executive
4 weeks ago
London,, UK, United Kingdom Client name withheld Full time£40,000 basic + £30,000 Bonus (£70,000 OTE) + Benefits - Hybrid role - LondonI'm hiring an Enterprise Account Executive on behalf of a London based ground breaking technology business that is revolutionizing the way enterprises build their applications. My client is an established global market leader in data technology, trusted by thousands of...
-
Client Success Manager
1 month ago
London,, UK, United Kingdom Lyon Tech Full timeLYON is a managed IT services provider focused solely on the creative industry sector. We are based in Old Street and currently serve over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values our people, our culture and our commitment to excellence.An opportunity has arisen for an experienced Client Success Manager /...
-
Client Success Manager
2 weeks ago
London,, UK, United Kingdom Insurwave Full timeAt Insurwave, we're searching for driven individuals passionate about making a real impact for our clients. We're excited to announce an opportunity for a Client Success Manager to join our rapidly expanding client success team, helping us to continuously onboard and deliver client features that delight our clients and make a real difference to what...
-
Enterprise Architect
4 weeks ago
London,, UK, United Kingdom Insite IT Full timeEnterprise Architect - UK leading Consultancy - Contract & Perm Opportunities AvailableCompany Overview:Insite IT are supporting a UK leading Consultancy with the growth of their Enterprise Architecture practice.Our partner is making huge waves across the Consulting landscape and is now looking to grow their Architecture Advisory practice with top-tier...
-
Enterprise Architect
4 days ago
London,, UK, United Kingdom JSS ASSOCIATES Full timeJob Title: Telecom Enterprise ArchitectRole Description:As a **Telecom Enterprise Architect**, you will take on a crucial client-facing role, working to address client business challenges by delivering tailored telecom application solutions. Your responsibilities will focus on aligning key business initiatives with comprehensive architectural strategies,...
-
Enterprise Account Executive
2 months ago
London,, UK, United Kingdom Rivit Search Full timeOur client is one of the fastest-growing climate risk analytics platforms. They recently closed a highly successful Series A round backed by top VC funds. In just over a year since launch, their highly innovative products are being used by companies with over $5 Trillion worth of assets under management.As an Enterprise Account Executive, you will help the...
-
Change Management
5 days ago
London,, UK, United Kingdom VML Enterprise Solutions Full timeChange Management & Enablement Consultant needed to join our team on a contract basis, here at VML Enterprise Solutions.The opportunity:We are seeking a highly motivated and experienced Change Management and Enablement Consultant to join our growing team. In this role, you will play a crucial part in driving the successful adoption and utilization of new...
-
Enterprise Account Executive
2 weeks ago
London,, UK, United Kingdom Magnitude Consulting Full timeSenior Enterprise Account Executive (Life Sciences Industry) – UKLocation: United Kingdom (Remote/Hybrid)About Our ClientOur client is a leading AI software vendor specializing in advanced solutions designed to transform the life sciences industry. With cutting-edge technologies, they empower organizations to accelerate research, drive innovation, and...
-
Lead Change Management
5 days ago
London,, UK, United Kingdom VML Enterprise Solutions Full timeLead Change Management & Enablement Consultant needed to join our team on a contract basis.The opportunity:We are seeking a highly motivated and experienced Change Management & Enablement Lead to spearhead the successful adoption and utilisation of new technologies and processes across our global organization. In this leadership role, you will own the...
-
Enterprise Architect
1 month ago
London,, UK, United Kingdom Xpertise Recruitment Full timeLocation: West London (hybrid) – 2-3 days per week in office.Salary: Up to £93,000 + bonus + strong benefits packageI’ve got a great opportunity with one of our FTSE100 clients looking for an Enterprise Architect to join them during an exciting period of transformation. They are currently on a Technology transformation journey on a mass scale so looking...
-
Customer Success Manager
1 month ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
-
Enterprise Architect
1 month ago
London,, UK, United Kingdom Walsh Employment Full timeOur client is a not-for-profit energy organisation that works in a close relationship with the government and is integral to the economy. This is a new opportunity which has been created to support a currently established team to take them to the next level. We are now looking an Enterprise Architect to join their busy and growing team.Enterprise...
-
Enterprise Sales Director
3 weeks ago
London,, UK, United Kingdom Propel Full timeWe are currently partnered with a leading provider of data-driven, digital media solutions business who are seeking an Enterprise Sales Director. This role positions you as a key consultant for some of the world's fastest-growing brands.What You'll Do:Drive consultative sales of a B2B product portfolio to marketersExceed annual, monthly, and...
-
Client Success Director
7 hours ago
London,, UK, United Kingdom Flexciton Full timeWhy FlexcitonJoin Flexciton, where innovation meets inspiration in the heart of the semiconductor industry. We're pioneers in the 4th industrial revolution, crafting cutting-edge AI solutions tailored for manufacturing. Our customers are global leaders, reshaping the semiconductor landscape, delivering billions of dollars of chips across the globe.Our...
-
Enterprise Risk Manager
1 day ago
London, UK, United Kingdom Miryco Consultants Ltd Full timeKey Responsibilities: Risk Identification and Assessment: Develop and implement risk assessment processes to identify and evaluate potential risks across the enterprise. Analyze risk factors and their potential impact on the company’s operations and strategic goals. Risk Management Framework: Design and enhance the risk management framework, ensuring it...
-
Enterprise Architect
2 months ago
London, UK, United Kingdom Legal & General Full timeCompany Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas...
-
Enterprise Sales Specialist
3 weeks ago
London,, UK, United Kingdom ESP Full timeSenior Enterprise Sales - Cyber Security (Managed Security Services)I’m thrilled to be working with one of my best clients again, an industry-leading managed security services provider. Recently, we placed a high-performing individual with this team, and they have been so successful that the company is now expanding further. They’ve asked us to help them...
-
Enterprise Architect
1 week ago
London,, UK, United Kingdom InterQuest Group Full timeEnterprise Architect in the Retail industry Title: Enterprise Architect - RetailLocation: London / RemoteDuration: 6 month contractIndustry: Omnichannel Retail FMCGSalary: £850 inside ir35Role Purpose The primary focus of the role is to be the principal Enterprise Architect across the company application technology landscape (domain). This includes all our...
-
Enterprise Account Executive
4 weeks ago
London,, UK, United Kingdom Henlew Full timeLocation: London, UK (Hybrid Working)About:Our client is an exciting SaaS company at the forefront of cloud technology, driving digital transformation for businesses globally. With a strong presence in the industry, they offer innovative solutions that empower organizations to scale, optimize, and secure their cloud operations. Headquartered in London, our...
-
Enterprise Solution Architect
4 weeks ago
London, UK, United Kingdom Venn Group Full timeJob Title: Enterprise Solution Architect Job Type: Contract Role Overview: The Enterprise Solution Architect will be a key contributor to our clients current portfolio of Technology Transformation Programmes and the ongoing Enterprise Architecture function. This role is responsible for designing and implementing comprehensive IT solutions that align with...
Enterprise Client Success Manager
4 months ago
Job Title: Enterprise Client Success Manager
Location: London / Hybrid
Company: workplace technology company
IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager
Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in products and solutions.
You will monitor clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback.
The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction.
A few of the Key Duties and Responsibilities
- Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way.
- Establishing clear client retention goals, milestones, and a plan to exceed expectations and satisfaction.
- Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery and taking action to avoid dissatisfaction and ultimately drive retention throughout the customer life cycle.
- Provide support during onboarding and training to improve adoption and usage.
- Reviewing client-related data and metrics to ensure any issues arising from adoption, trends, features, tickets etc… are all positively and efficiently dealt with.
- Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends, and solutions.
- Review customer complaints and concerns and seek ways to improve the customer experience. In addition, you should be obtaining user feedback.
- Analyse customer data to improve the customer experience.
Key Skills and Experience
- Proven work experience (3 years +) as a Customer Success Manager or similar role (e.g., Technical Account Manager, Client Relationship Manager).
- Experience in a Tech and/or SaaS business working closely with the products.
- Track record of improving customer satisfaction through a planned and structured approach.
- Track record of helping enterprise clients expand their usage.