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Customer Success Manager

4 months ago

UK, UK, United Kingdom ABR Talent l B2B l Marketing l Recruitment Full time

This fantastic scale-up video engagement platform is used by 10's of millions or people worldwide and some of the most recognised organisations on the planet.


These guys have been around for over 10+ years helping businesses create engaging, and audience capturing visual media to support with L&D, onboarding, Sales and Comms.


With 10’s of millions of customers globally and working with some of the largest organisations on the planet, this is a great opportunity to join leading video and visual communication platform.


Now they’re looking to add a commercially skilled Customer Success Manager to add to the team


The Role:

  • Value is key here Understand your clients and add genuine value to their understanding, usage and benefit from the solution.
  • Grow your account base with consultative, solution based upsell and cross sell. Expand users, grow into new departments or even cross brand. You are the commercial lead here
  • Build strong relationships with high-value clients, understand their needs and ensure their success with the solution.
  • Be the voice of the customer and liaison between clients and the rest of the team.
  • Empower customers to connect their goals and challenges with the platform and its capabilities.
  • Take lead on new accounts, manage their on-boarding and adoption.
  • Lead online webinars and demos to ensure clients can fully capitalise on the platforms capabilities.


The Candidate:

  • Prior experience of owning and managing high value clients. Roles in Customer Success, Account Management or any B2B client lead role are ideal.
  • Experience working with a SaaS solution is very beneficial.
  • Commercially capable and happy to hold c-suite level commercial discussions. A track record of growing account value and spend is key.
  • A strong relationship nurturer.
  • A high energy, engaging and charismatic personality. This is an engagement platform


The Benefits:

  • £45k base salary plus a £10k OTE (Uncapped commission on account growth)
  • Hybrid – London.
  • Start of the art laptop – Mac or Windows (your choice)
  • Weekly food allowance
  • Gym membership discount


ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch