Current jobs related to Head of Customer Success Management - UK, UK - The Access Group

  • Head of Customer Success

    1 month ago

    UK, UK, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Head of Customer Success

    4 weeks ago

    UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...

  • Head of Customer Success

    2 months ago

    UK, UK, United Kingdom ABR Talent Full time

    Company:Series-A funded scale-up FinTech business, taking the payments space by stormRecognised and partnered with leading global financial institutionsEnterprise clients are already entrusting these guys with their business! – It’s a great productStart-up flipping into scale-up mode!The opportunity:As Head of Customer Success, you will join the business...

  • Customer Success Manager

    2 months ago

    UK, UK, United Kingdom TryHackMe Full time

    TryHackMe is the fastest-growing online cyber security training platform. Our mission is to make learning and teaching cyber security easier by providing gamified security exercises and challenges. Having only been around for handful of years, we've grown to more than 3 million community members and our growth isn't slowing down! About the RoleWe are...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom InterQuest Group Full time

    Our client offers the best-in-class and most advanced advertising technology and content solutions. Due expansion, they’re recruiting a Customer Success Manager to be based from their office in Manchester, where there is a hybrid working policy in place. The role will pay up to £45,000.As a Customer Success Manager, you'll be the trusted advisor to...

  • Customer Success Manager

    3 weeks ago

    UK, UK, United Kingdom BMS Performance Full time

    Create relationships with some of the biggest names in the insurance industry.Positive, inclusive and collaborative working culture. Excellent benefits package. Customer Success Manager - WorcesterThe Company: Market leading business that provided software products specifically to the insurance industry. The client prides themselves in providing a positive,...

  • Customer Success Manager

    3 months ago

    UK, UK, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Customer Success Manager

    3 weeks ago

    UK, UK, United Kingdom The Growth Consultants Full time

    The Company Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Paper Run Full time

    Role Overview: As a Customer Success Manager, you will play a crucial role in onboarding new clients and managing existing accounts. You will be the primary point of contact for customers, guiding them through their setup, ensuring they understand how to maximize the value of Paper Run's platform, and helping them achieve measurable marketing success.Key...

  • Customer Success Manager

    2 days ago

    UK, UK, United Kingdom Beagle Talent Full time

    We’re working with one of our most exciting MarTech clients to recruit a Customer Success Manager who will partner with enterprise businesses, guiding them through the adoption and scaling of our client’s GenAI adtech platform. Your mission will be to educate clients regarding the value of GenAI, demonstrating how it can be integrated into workflows and...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom TalentCo Full time

    We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Manager into their London headquarters, to own their existing mid-market & enterprise client relationships.Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Grid Edge Full time

    At Grid Edge, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. Even if you think you don’t meet all the requirements, please don’t be put off from applying. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Crownpeak Full time

    About Crownpeak At Crownpeak, we provide a cutting-edge, composable Digital Experience Platform (DXP) that helps global enterprise and retail organizations enhance their digital presence and drive growth. Our platform enables the rapid creation of tailored digital experiences through the combination and orchestration of best-in-class content marketing tools,...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Mind Detect Full time

    Our renowned payments infrastructure client is searching for a Customer Success Manager to join their growing team in London. Their market-leading solution enables payment providers to launch their own Pay-By-Bank as a core payment method and facilitate further growth for their customers. They have a great product and brand; as such, are on a strong growth...

  • Customer Success Manager

    4 weeks ago

    UK, UK, United Kingdom Mind Detect Full time

    Industry-leading player in the data platform space is searching for a Customer Success Manager to join their team in London.The successful candidate will be responsible for developing relationships with each customer to ensure value is delivered to identify expansion opportunities and will own subscription renewals. As the platform is used across many...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom The Hub Full time

    *PLEASE NOTE THAT ALL JOBS ADVERTISED BY THE HUB ARE ON BEHALF OF PARTNERS, CLIENTS AND 3RD PARTIES AND APPLICATIONS AND RESPONSES ARE MANAGED BY THEM*The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer...

  • Success Manager

    4 weeks ago

    UK, UK, United Kingdom Flex Legal Full time

    Flex Legal's Client Success team focuses on delivering exceptional, responsive customer service, supporting Flex’s client engagement and retention. As a key player in our customer success journey, you will be responsible for managing and nurturing client relationships across your designated segment. Your goal will be to ensure that our clients achieve...

  • Strategic Customer Success Manager

    1 month ago

    UK, UK, United Kingdom ISL Talent Full time

    Strategic Customer Success ManagerLocation: hybrid role (regular visits to London or Exeter office)Salary: up to £75kAs a Strategic Customer Success Manager, you will manage a portfolio of enterprise customers, driving business value from onboarding through to renewal. You will be hands-on managing the day-to-day account to optimise adoption, alongside...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Harrington Starr Full time

    Customer Success ManagerPayment ReconciliationRemoteCirca £45,000An innovative and scaling payments business that services a wide range of institutional clients is expanding their UK-based remote team.This firm offers a wide range of reconciliation and compliance tools to banks, electronic money institutions (EMIs) and processors, and want someone to come...

  • Customer Success Manager

    1 month ago

    UK, UK, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    ✨Sr.Customer Success Manager✨£50-55k base + Bonus✨Hybrid, LondonThis company is a B2B SaaS platform that specialises in helping FMCG brands and Retailers unlock the true value of their retail media campaigns. Our innovative platform empowers retailers to optimise their media estates, streamlining the full marketing campaign cycle and connecting brands...

Head of Customer Success Management

2 months ago

UK, UK, United Kingdom The Access Group Full time

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.


Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.


What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.


On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.


About you:

We are seeking an experienced and dynamic Head of Customer Success Management for our Recruitment Software Division. This leadership role is critical to our mission of ensuring customer satisfaction, retention, and growth. The ideal candidate will have a proven track record in customer success, strong leadership capabilities, and in-depth knowledge of the recruitment software industry.


Day-to-day, you will:


Leadership and Strategy:

• Develop and execute a comprehensive customer success strategy that aligns with the company's goals and objectives.

• Lead, mentor, and grow a high-performing customer success team.

• Collaborate with cross-functional teams (Sales, Product, Marketing, and Support) to ensure a seamless customer journey.


Customer Engagement:

• Establish strong relationships with key customers, understanding their business needs and challenges.

• Oversee the onboarding process, ensuring customers are fully trained and equipped to use our software effectively.

• Implement and optimize customer engagement strategies to increase product adoption and usage.


Retention and Growth:

• Drive customer retention by proactively identifying and addressing issues, and ensuring overall customer satisfaction.

• Identify opportunities for upselling and cross-selling within the customer base.

• Monitor customer health metrics and develop action plans to address risks and capitalize on growth opportunities.


Feedback and Improvement:

• Gather customer feedback and insights to inform product development and improvement.

• Act as the voice of the customer within the organization, advocating for their needs and ensuring they are met.

• Continuously evaluate and improve customer success processes and tools.


Performance and Reporting:

• Set, track, and report on key performance indicators (KPIs) for the customer success team.

• Provide regular updates to senior management on customer success initiatives and outcomes.

• Ensure the team is utilizing data and analytics to drive decision-making and strategy.


Your skills and experiences might also include:

• Proven experience in a leadership role, managing and developing a customer success team.

• Strong understanding of the recruitment software industry and its unique customer needs.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

• Data-driven mindset with strong analytical skills and the ability to interpret and act on data insights.

• Experience with CRM and customer success tools (e.g., Salesforce, Gainsight).

• A proactive, results-oriented approach, with a passion for customer success and continuous improvement.


What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.


At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.


Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.


Love Work. Love Life. Be You.