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Customer Success Manager

3 months ago

UK, UK, United Kingdom Zetter Recruitment Full time

Customer Success Manager | SaaS scale-up


Please only apply if you have the following experience:


  • 3+ years Customer Success experience for a DevOps platform, software for software engineers/solution architects/IT teams, or a cloud/networking infrastructure platform


Company snapshot:

  • Multi award-winning and forward-thinking technical SaaS scale-up, having grown over 10x in the last 4 years and looking to double in size
  • Recognised and trusted by 2000+ companies globally, including some of the world's largest and most recognisable Fortune 500 brands
  • Renowned as an employer, with a 4.3/5 Glassdoor score and consistently ranked in top 10 companies to work for in the UK


The role:

As the Customer Success Manager, you will be responsible for..

  • Building strong relationships with key decision makers, ensuring high levels of success and retention, looking after the companies most complex and technical clients
  • Representing the "voice of the customer" and collaborating with the technical stakeholders, internally and externally
  • Analysing customer software usage and creating effective campaigns to increase customer engagement
  • Promoting customer awareness of all new features and releases using your technical expertise, and offering insight to ensure maximum adoption


About you:

  • 3+ years Customer Success experience for a DevOps platform, software for software engineers/solution architects/IT teams, or a cloud/networking infrastructure platform
  • Technically minded, with experience in delighting an existing client base of solution architects, software developers, IT managers, CTO's and the like
  • Keen to work for one of the most highly regarded employers in the UK


The package:

  • Circa £75,000
  • Remote working, to be based anywhere in the UK
  • Flexible working hours
  • Great benefits, including private healthcare, yearly personal development budget, discounted gym membership, life insurance etc


Explore a wide range of Sales, Account Management, and Customer Success jobs across the UK & Internationally. Zetter is the go-to Sales Recruitment Agency for companies looking to recruit experienced Sales and C-level Executives. Specialist sectors include SaaS, DeepTech, Fintech, Cleantech, Renewable Energy, ConstructionTech, PropTech, E-Learning/EdTech, FMCG and HealthTech.

Zetter Ltd are acting as an employment agency in relation to this vacancy.