Customer Success Manager

7 days ago

London UK, UK, United Kingdom The Profs Full time

Client Success Manager


Who are The Profs?

The Profs is an award-winning (Education Investor's Edtech Provider of the year 2024) and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth and expand our sales team.


Our company

We are predominantly a B2C company and serve thousands of tutors and tens of thousands of students globally, but we also have a number of B2B clients including the University of Cambridge and Imperial College London among others.


We have won numerous awards including Young Entrepreneur of the Year, Forbes 30 under 30, an innovation grant from the Department of Education, the UK’s top tutoring company from Education Investor, and have featured in the UK’s top 100 startups. The Profs was founded by the Evans brothers in 2015 with a view to pairing tutors and technology in order to help students achieve their personal goals.


About the role

As part of our goals of continued growth within our Sales team we are looking for a talented Customer Success Manager to join our Tuition Sales Team to help us smash our targets and support as many students as possible to achieve life changing academic success


You will be joining us as we go into a new phase of expansion both for the Tuition Sales department and the company as a whole. There couldn't be a better time to join and see from the inside how a fast-paced high-growth company works.


You will be the first port of call for new tuition enquiries via telephone and our website. This is a solely inbound sales role, which means no outbound cold calling You’ll continue to develop this relationship with both new and existing clients and you will see the matching process through beginning to end. We gauge success not just in terms of number of matches but also the quality of the match in creating a long term relationship with the client/tutor. You’ll use your Sales skills to help clients realise the benefit of working with us and then get them set up with the most suitable tutor.


Your day-to-day will have a particular focus on sales, client management and tutor engagement, with a big emphasis on selling our support to clients. In addition, there will also be opportunities to work with the wider team to help develop our strategy to make sure we are always working in the most efficient and effective way.


About You

You Are:

  • Ambitious - This is an opportunity to work for an incredibly successful company as we continue on our journey to be industry leaders.
  • An amazing communicator - You will be developing relationships with internal and external stakeholders on a daily basis.
  • Responsible - You can be relied upon to take something on and run with it: you own your decisions and you are always looking to improve.
  • Quick Thinker - You like thinking on your feet and solving problems for people as they arise.
  • Team player - You don't feel like you’re winning unless everyone on the team is


Please note, we are considering graduate applicants as well as more experienced candidates for this role. Whilst we are looking for experienced candidates, we are willing to be flexible for the right person.


You also have:

  • Outstanding organisational skills and an ability to manage and convert multiple leads at once.
  • A university degree with at least a 2:1 (Preferably)
  • Have a track record of consistently hitting and exceeding targets in a fast paced environment, preferably within the education sector. (preferably)
  • Experience using a CRM (Preferably)



Important information to know

Hours: 37.5 hours per week Mondays - Fridays, 9:00-17:00 (3 days) 9:00-18.00 (2 days)


Location: This role will be a hybrid of in-office and working from home. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded. Once training has been completed, we operate a 3 days in office 2 days wfh policy.

Salary

£25-35,000 per annum (DOE. This is inclusive of expected OTE.)


Office Culture

The Profs office is located in Canary Wharf, East London. Throughout the year we attend awards ceremonies and put on various events for our team to celebrate hitting targets, work anniversaries or birthdays. Some of our more recent social events have been Axe throwing, Electric Shuffleboard, Virtual Clay Pigeon shooting and Curling. In addition to this, our office comes with a free Gym


As an education business we strongly believe in training and development from within, you’ll be trained by our sales champions and join a company that hasn’t missed a target this year, whilst continuing growth in every year of our existence


Benefits

Free Gym

31 days holiday p.a. (with the opportunity to earn more throughout the year)

Company Pension Plan

Regular company socials

Flexible office hours (2 days wfh per week)


Application Process:

Please apply by sending us your CV and a short explanation of why you would be suitable for the role.

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