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Senior Account Manager

4 months ago

England, UK, United Kingdom Urban Digital Recruitment Ltd Full time

Senior Account Manager - AI SaaS

Fully Remote

To £55k (DOE) + £10k OTE + benefits



Embark on an exciting career journey with a leading provider of AI software solutions as they seek a talented Sr' Account Manager to join their dynamic team. This fully remote role offers a competitive basic salary and an enticing £10k OTE, plus the chance to benefit from a host of company benefits.



As an Account Manager, the successful candidate will be instrumental in nurturing relationships with existing clients, ensuring they extract maximum value from the innovative AI software/SaaS platform. Working closely with a diverse clientele and a supportive wider team of 11 AM's, this role offers the flexibility to work from anywhere, with occasional face-to-face training at the UK HQ and virtual team socials.




Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for allocated enterprise clients (10-30 max), fostering strong, trust-based relationships.
  • Value Delivery and ROI: Demonstrate tangible ROI to ensure clients optimize their experience with the platform and see clear value
  • Training and Upskilling: Conduct comprehensive training sessions to empower clients and enhance platform proficiency/usage
  • Account Growth: Identify and capitalize on opportunities for upselling and cross-selling to drive revenue growth.
  • Client Advocacy: Advocate for clients internally to ensure their needs are met and satisfaction remains high/NPS scores are consistently high




About You:

  • Proven experience working in account management or customer success, within the SaaS/Software/Tech landscape.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with B2B clients.
  • Prior experience working with SME and Enterprise clients specifically
  • Excellent problem-solving and conflict resolution abilities, with a focus on delivering exceptional client experiences.
  • Self-motivated and results-oriented, with a passion for driving client success and satisfaction.
  • Experience working in a remote or virtual environment is a plus.
  • Knowledge/Experience of the b2b eLearning/training ecosystem




Ready to take the next step in your career with AI software? Apply now and become part of a pioneering team dedicated to shaping the future of technology