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Hotel Manager

4 months ago

Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom Roomzzz Aparthotels Full time

We are proud of our brand, a growing group of aparthotels, all located in prime cities near to the hustle and bustle of city life. Roomzzz Newcastle boasts luxury accommodation in the city centre. We are looking for an experienced and engaging Hotel Manager to join our friendly team


Combining the comfort of a hotel with the convenience of a serviced apartment, our aim is simple: To give our guests more space, more freedom, more of the things they want and less of the things they don’t.

As the Hotel Manager your job is to make sure that our customers enjoy their stay and return. As a people leader you will ensure that your team is motivated, engaged and see Roomzzz as a great place to work


Main Duties:

  • adhere to all company and statutory health & safety requirements.
  • manage the day to day operations of the hotel to maximise revenue and ensure service and product quality are maintained.
  • to business activities and in line with budgeted payroll, to organise the work schedules for the department by definition of task, working relationships, rotas etc.
  • manage induction and skills training of team members.
  • ensure the team is technically efficient, conduct technical training needs as identified.
  • accurately manage all aspects of cash handling, banking and credit card controls.
  • organise and carry out administrative tasks in relation to weekly invoicing, cashing up and updating reporting schedules.
  • manage both guest and account receivable ledgers.
  • for all daily revenue controls, deductions, refunds in accordance with brand policies and procedures.
  • ensure all company equipment is correctly used and maintained.
  • ensure the pro-active and re-active maintenance program is maintained, to protect and improve the product delivery.
  • delivery of guest services are professionally and consistently delivered to maximise guest satisfaction.
  • participate in duty management shifts.
  • identify and report local opportunities in terms of revenue and business development.


Requirements:

  • 2 years experience as a Hotel Manager or Assistant Hotel Manager.
  • leadership skills
  • customer service and problem solving skills
  • to manage, nurture and develop a team effectively
  • standard of competency of IT systems; MS Office, Hotel booking systems.


Roomzzz has a Company Bonus Scheme in place, Cycle to Work Scheme, High Street Discounts portal, Health Cash Back Plan, Annual Awards celebrations and many more Perkzzz

Generally, the working hours are Monday to Friday however will include weekends due to the needs of the business.