Host/Hostess (Hotel Restaurant)

7 days ago

City of London, Central London, United Kingdom Hotel Saint Full time
We are seeking to hire Host / Hostess to join our team in the City of London for our new restaurant, The Cardinal. Reporting to the General Manager - Restaurant, the ideal candidate will deliver a courteous and friendly service to the guests in line with the standard operating procedures of the restaurant.
About us
The Cardinal is a friendly neighbourhood restaurant and bar located in Londons City Centre neighbourhood. We are intensely passionate about the revival of a proper gathering place. Our recipe is simple: great drinks, delicious food, warm hospitality, and a convivial space, all without pretence. Our goal is virtuosity. To do the common, uncommonly well. We take a great deal of pride in our offerings and want to provide the best possible experience for our guests.
Destined to be a gathering place for neighbourhood locals, tourists, foodies and revel rousers, The Cardinal will evoke a spirit of comfort and camaraderie. The service will be informal, attentive, friendly, knowledgeable and hospitable.
This is a full-time position and is based on-site at the hotel.
Position: Host / Hostess
About the job
  • Be fully trained with all menu items, presentation, accompaniments.
  • Respond promptly to the service needs of the guest
  • Good knowledge of the reservations system
  • Adapt communication to suit the need of the guest
  • All guests are greeted and helped in a polite and friendly manner.
  • Awareness of guests on arrival
  • Polish all silver and glasses
  • Adhere to the weekly cleaning rota
  • Collect all food items on trays and keep the service pantry clear at all the times
  • Keep the kitchen informed with what required
  • Assist the service of bread, coffee
  • Maintain good communication with supervisor for any problems
  • Keep noise level to a minimum
  • Maintain effective working relationships with colleagues, Supervisors and Managers
  • Assist new colleagues in becoming familiar with the workplace
  • Do not blame others, act and lead by example.
  • Control all emotions and channel anger to a positive cause
  • Never use offensive language
  • Attend all meeting or training sessions when required
  • Attend daily briefings before each service
  • Attend appraisals when required
  • Minimize safety hazards by following all safety rules and procedures
  • Attends work on time as schedules
  • Follows all policies and procedures regarding disciplinary, absence

About you
  • Proven experience as a Host / Hostess
  • Excellent level of English
  • Friendly, approachable, and professional
  • Able to work as part of a team
  • Excellent customer service skills

Key requirements
  • Knowledge of booking systems, SevenRooms and OpenTable.
  • Excellent communicator at all levels
  • Excellent customer care skills
  • Excellent organisational and administrative skills
  • Friendly, approachable and professional
  • Excellent multi-tasking skills
  • Available to join in late March 2024/early April


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