![Hales Group Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator
4 weeks ago
- Liaising with customers and the warehouse team, managing account-related queries whilst providing excellent customer service
- Processing orders through the internal system
- Emailing reports to customers, such as goods received notes or returns reports as part of stock management
- Liaise with the warehouse team to address any special requirements or requests for orders ensuring customer satisfaction
- Responding promptly and professionally to customers and warehouse inquires via telephone or email
- Book in pallet deliveries to the customers nominated carrier
- Coordinate transportation for stock being delivered
- Collaborate with the warehouse team to resolve stock queries and ensure accurate inventory management
- Booking in deliveries with customers via email, telephone or via customer portals
- Liaising with logistics partners regarding deliveries
- Maintaining up to date records
- Previous experience in customer service or account management roles, preferably within a warehouse or logistics environment desirable.
- Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities effectively.
- Excellent communication skills both written and verbal with a customer centric approach.
- Experience in using warehouse management system or similar software relating to order processing.
- Ability to work collaboratively both with internal teams and external partnerships.
- Proactive in problem solving skills with a focus on delivering solutions and ensuring customer satisfaction.
- Flexibility to adapt to changing priorities and customer requirements.
- Positive attitude and the willingness to go above and beyond to support customers and contribute to the success of the company.
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