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Customer Service Advisor

3 months ago

Eye, United Kingdom Skinner Limited Full time

Reporting to:
Customer Services Manager

Main Function:
To be effective as one of the first points of contact for the organization.

Effective redistribution of requests to the appropriate departments

Job Content:

  • Data Entry of credit notes & small invoices on a daily basis
  • Receiving, logging and processing of the "free bag" and voucher scheme, including non direct customers
  • Maintaining the voucher spreadsheets
  • Liaising with customers transport queries
  • Receiving & dealing effectively and politely with incoming calls, answering enquiries or redirecting as appropriate
  • Liaising with Area Sales Managers
  • Working within Excel, Word and Access programmes, to process credit notes, small invoices and to also answer customer enquiries
  • Follow Health & Safety procedures set within the company
  • Understand & abide by Operating Procedures
  • Carry out any "ad hoc" duties for which you have received appropriate training as deemed necessary by line management
  • A flexible "can do" approach
  • A confident & polite telephone manner
  • A willingness to work effectively as part of a team
  • A willingness to learn
  • Good time management & personal organisation
  • Good communication skills & able to communicate effectively using varied media and covering a range of levels including Directors, Area Sales Managers, Customers (wholesale, retail and end user) and Peers.
  • A "customer comes first" attitude
  • An empathetic understanding of the unique relationship between pet owners and their dogs

Remuneration Level:

Salary:
£21,000.00 per month

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person

Application deadline: 31/07/2023

Reference ID:

CS