Customer Service Specialist

6 months ago


Eye, United Kingdom TEC Partners Full time

A **Customer Service Specialist **position is available in a well-established UK medical manufacturing business that’s been successfully serving clients and customers for over 40 years.

The **Customer Service Specialist **will be an integral part of the Sales and Customer Support team. If you’re a proactive and dynamic individual who thrives in a busy environment, and have previous customer service experience, this role will be a great opportunity for you

**Responsibilities**:

- Offer excellent customer service to both internal and external customers
- Assist with answering incoming calls and actioning them appropriately
- Coordinate deliveries with a third-party delivery carrier using a bespoke portal
- Be responsible for checking all delivery documentation and booking deliveries in with customers
- Assist with ad hoc requests from sales colleagues
- Assist with cover for colleagues during holidays and sickness across the sales and customer support department
- Work as a team player within the sales and customer support department

**Qualifications and Skills**:

- Clear communicator with good telephone manner
- Customer focused
- Organised with excellent attention to detail
- Positive and proactive attitude
- Ability to multitask and prioritise a varied workload in an effective manner
- Competent with Microsoft Office programs
- Experience in a similar role

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Eye: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person



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