Service Dispatcher
1 day ago
**Service Dispatcher - Warrington (Office Based)**
Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.
We are looking for an experienced **Service Dispatcher** to join our team in **Warrington** to provide support to our engineers and customers.
**Benefits include**:
- 25 days holidays, plus 8 bank holidays
- Stakeholder Pension matching up to 10% contributions
- One of the most comprehensive Private Medical Insurance policies available
- Income Protection Scheme
- Employee discount platform
- 6x death in service
- Voluntary Schemes including Simply Health, BUPA and eye care
**Role Purpose**
- Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
- Providing good communication at all times to both internal and external customers.
- Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
**Role Responsibilities**
- Handling and logging of customer call efficiently and by agreed procedure
- Building strong and positive relationships with customers, engineers, and colleagues
- Maintenance Planning
- Allocate and monitor progress of all incoming planned and unplanned work
- Absence planning of engineers in conjunction with Area Service Managers.
- Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
- Review team resource, skill matrix and primary engineers regularly with team Area Service Managers
- Monitor engineer’s performance and escalate to Area Service Managers where appropriate.
**Job Types**: Full-time, Permanent
Pay: £30,400.86 per year
**Benefits**:
- Company pension
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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