Operations & Customer Service Assistant (Maternity Cover)

Liberty in Love is a female-founded ecommerce brand dedicated to modern brides. We specialise in beautifully crafted bridal accessories, including jewellery, veils and cover-ups.

We’re looking for a proactive and diligent person to join us on a fixed-term basis as our **Operations & Customer Service Assistant**. This is a hands-on, office-based role in our small ecommerce studio in Centre Park, Warrington, with the main focus on preparing orders with accuracy and care each day. You’ll also support with customer service tasks and some light marketing admin.

If you enjoy keeping processes running smoothly, take pride in precise details and like working within a small, supportive team, this could be a great fit. You’ll receive full training and a thorough handover before our current team member begins maternity leave.

**What you will be doing**

**Order processing**
- This is your core daily focus: the accurate and efficient preparation of every customer order.
- Precisely prepare, pack, and dispatch customer orders with exceptional care and efficiency
- Double-check product details, order notes and address information before dispatch
- Ensure orders are ready for courier collection each day
- Maintain an organised workspace and follow established order prep workflows
- Process returns, including checking items, updating systems

**Customer service**
- Monitor customer service tickets in Gorgias for enquiries, order changes and cancellations
- Respond to customers with clarity, warmth and excellent written communication
- Reply to customer reviews in line with our tone of voice
- Marketing admin support
- Help with admin tasks that support ongoing marketing projects
- Carry out tasks such as saving media, updating simple spreadsheets or organising assets
- Assist with marketing admin tasks that arise depending on the needs of the business

**About you**
- You’re naturally proactive and diligent, with a steady way of noticing and sorting small issues before they become problems
- You take real pride in organised, accurate work and enjoy keeping things running smoothly day to day
- Your written communication is warm, clear and reassuring, and you’re confident supporting our brides in a friendly, professional tone
- You’re comfortable using online systems and quick to pick up new tools (Shopify, Gorgias, Dropbox or Google Drive experience is helpful but not essential)
- You’re reliable, self-sufficient and happy working independently within a small, supportive team
- You bring a calm, steady presence to your work and can be counted on for consistency and care in everything you do

**What we offer**
- Hourly rate of £12.90
- A friendly, supportive working environment where you’ll receive clear training and a full handover
- 16 hours per week, Monday to Wednesday
- A school-hours pattern if that suits you
- The chance to be part of a thoughtful, creative bridal brand that cares deeply about its brides
- As we continue to grow, there may be opportunities beyond this maternity cover role for the right person

**Contract details**
- Fixed-term maternity cover
- Duration: 12 months (starting January 2026)
- Days: Monday to Wednesday
- Hours: 16 per week (school hours welcome, but note this is not a term time only role
- Location: Onsite in Centre Park, Warrington (WA1 1GG)

**How to apply**

**Job Types**: Part-time, Temp to perm
Contract length: 6 months

Pay: £12.90 per hour

Expected hours: 16 per week

**Benefits**:

- Flexitime
- Free parking
- On-site parking

**Experience**:

- relevant: 3 years (required)

Work Location: In person