Service Coordinator

1 day ago

Warrington, United Kingdom Integral UK Ltd Full time

We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood. Responsibilities Answer and log incoming calls and requests from internal and external customers. Coordinate engineer resources and labour in conjunction with other team members and Service Manager. Order parts and raise purchase orders for subcontractor labour where required. Initiate first stage internal and customer escalation processes. Take on projects as and when required and see them through to successful completion. Prioritise customer contracts / outstanding calls and dispatch engineers. Identify cost saving initiatives. Assist others with tasks that may be outside of the scope of your role where possible. Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times. Effectively and efficiently manage WIP of all call types from creation through to invoice completion and job closure. Comply with Integral’s environmental policies and propose ideas for improving environmental efficiencies. Adhere to H&S procedures with due regard for business constraints and efficiency. Generate quotes for customers. Update, upload and check clients’ online systems & KPI reports. Provide holiday cover for other administration roles. Record and control cylinder rentals. Provide day-to-day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s. Seniority level Entry level Employment type Full-time Job function Other Industries Facilities Services #J-18808-Ljbffr

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