Service Coordinator

1 day ago

Warrington, Warrington, United Kingdom Integral UK Ltd Full time £20,000 - £40,000 per year

We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood

  • To answer and log incoming calls and requests from internal and external customers
  • Coordination of engineer resources and labour in conjunction with other team members and Service Manager
  • To order parts and raise purchase orders for subcontractor labour where required
  • To initiate first stage internal and customer escalation processes
  • Take on projects as and when required and see them through to successful completion
  • To prioritise customer contracts / outstanding calls and despatch engineers.
  • To identify cost saving initiatives.
  • Where possible - to assist others with tasks that may be outside of the scope of your role
  • Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
  • Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
  • To comply with Integral's environmental policies and putting forward new ideas for improving environmental efficiencies.
  • Adhere to H&S procedures with due regard for business constraints and efficiency
  • Generating quotes for customers
  • Updating, uploading and checking of the clients' online systems & KPI reports
  • Provide holiday cover for other administration roles
  • To record and control cylinder rentals
  • To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI's.

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