Customer Service Dispatcher

6 days ago


Warrington, United Kingdom Jungheinrich UK Full time

**Customer Service Dispatcher, Warrington (FTC)**

Location: Warrington

**Job Type**: Fixed Term Contract

Competitive Salary + Excellent Benefits

**Join Jungheinrich - A Global Leader in Intralogistics Solutions**

**Why Jungheinrich?**

✔Competitive salary with structured pay progression & paid overtime

✔Industry-leading training & career development opportunities

✔25 days’ holiday + bank holidays

✔Pension scheme & private healthcare options

**Role Purpose**:
We are seeking an experienced Customer Service Dispatcher to ensure the efficient allocation of engineering resources, meeting customer expectations in a timely and cost-effective manner.

You will manage both planned and unplanned work, ensuring all tasks are prioritised, assigned, and completed effectively while maintaining excellent communication with internal and external customers.

**Key Responsibilities**:

- Log and handle customer calls efficiently, adhering to agreed procedures.
- Build strong relationships with customers, engineers, and colleagues.
- Provide regular updates to customers on the status of their work.
- Allocate and monitor incoming work (planned and unplanned).
- Manage VOR trucks and escalate issues as needed.
- Coordinate with Area Service Managers for absence and absence planning.
- Process and verify engineers' timesheets for accuracy and productivity.
- Ensure correct charging of customer work and clean error logs.
- Participate in team and Area Service Manager meetings.
- Monitor engineers' performance and escalate concerns when necessary.
- Procure engineers' tools and materials as needed.
- Perform additional duties assigned by the Customer Service Manager.

**Role Requirements**:
✔Strong experience in planning, scheduling, or dispatching.

✔Ability to thrive under pressure in a fast-paced environment.

✔Excellent communication skills at all levels.

✔IT literacy.

✔Experience in a service-related industry is desirable.

✔Strong organizational and multitasking skills.

**Competencies**:

- Adaptability
- Attention to Detail
- Flexibility
- Resilience and Tenacity

**Ready to Elevate Your Career?**

To apply, submit your CV via our careers page or contact our recruitment team for more details.

**Jungheinrich UK - Moving Towards a Brighter Future**

**Job Type**: Fixed term contract
Contract length: 9-12 months

Pay: £30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: DISPWARR



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