Head of Employee Communications and Experience

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
Fascinated by the future and captivated by technology?**
**Smart, driven and want to make a difference in the world?**
**You’ll fit right in.**

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.
**Think you know us?**

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team - we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as our **Head of Employee Communications and Experience **we want to hear from you - together, let’s make Visa a great place to work.
**What’s it all about?**

**What we expect of you, day to day.**
- Lead and develop the Employee Communications and Experience team.
- Develop and implement communication programmes that inspire our employees and help them understand our leadership principles, corporate goals, processes, organisational structure and vision of senior leadership.
- Support the Europe CEO and wider leadership team in the development and delivery of leadership communications and events designed to engage employees and communicate a clear strategy for Visa in Europe.
- Support the return to office and hybrid working programmes in Europe, developing engaging communications that complement new ways of working.
- Advise on employee communication and engagement best practice to positively influence communications within the business functions across the European region.
- Collaborate closely with global and regional Marketing, Corporate Communications, and HR colleagues on all elements of the strategy.
- Review the effectiveness of internal communication channels and innovate with existing channels.
- Manage the internal leadership visibility programme, identifying opportunities for leadership exposure and involvement.
- Integrate employee communications and experience considerations into planning of major initiatives, events and announcements.
- Be a champion for Visa’s employee value proposition, and partner with HR, marketing and communications colleagues to promote Visa as an employer of choice both internally and externally.
- Lead communications of employee satisfaction surveys, annual performance reviews, and other critical HR initiatives.
- Manage a team of two direct reports, building an engaged and committed team and creating opportunities for growth.

Qualifications**
What we’re after**
- Exceptional communicator with outstanding oral, written, editing and presentation skills
- Strong leader and strategic thinker with ability to provide timely strategic and tactical guidance to communications staff and cross-functional business partners
- Effective collaborator, through use of influence and inspiration, to achieve desired results
- Excellent organisational and project management skills with the ability to juggle multiple priorities in a fast-changing environment
- Exceptional storyteller who can build and deliver messaging across a diverse set of audiences
- Self-starter, who is nimble, flexible and comfortable working in an environment where priorities can change quickly
- Results-oriented professional with high level of experience in communications roles for a global enterprise or agency
- Bachelor of Arts degree in communications, public relations, jour