Community Engagement Officer

**Key Responsibilities**: 1. To be responsible for providing accurate records of information required by the Trust for Audit purposes 2. To undertake administrative duties related to clients who are engaging in the community engagement initiatives of the service 3. To maintain a calendar of engagement and wellbeing activities, including planning or supporting outreach activities, health promotion and engaging hard to reach communities in dialogue about mental health and talking therapies.

4. To participate in service development programmes within the team. 5. To ensure effective risk management at team level by accident/incident reporting, ensuring support from clinicians with assessing and controlling risk and reporting risk to supervisor/senior clinicians.

6. Work as part of the TT team to help facilitate mental health care in a primary care setting, and improve access to mental health services. 7. Assist in increasing the number of individuals accessing the service in TT.

8. Support the development of mental health promotional materials including interactive workshops to engage with hard to reach communities. 9. Participate in the running of workshops/groups, alongside qualified IAPT staff, run within various settings within the community across the geographical area.

10. Develop partnerships with various services and organisation including non-mental health services (e.g. Schools, Youth Clubs, Housing Association, and community groups etc) 11. Produce appropriate materials (e.g.

culturally) for group activities, mental health promotion and delivery of workshops. 12. Organise events, workshops and interactive sessions for the local community in appropriate settings. 13.

Attend events, meetings and public places in promoting the service. 14. Support the development and co-ordinate service user engagement within Talking Therapies 15. Collate feedback from patients and client on an annual basis for service improvements.

16. Improve knowledge of mental health services for primary care staff, by developing information resources and improving access to this information. 17. Assist in the development of working relationships between mental health service providers in the voluntary and statutory sector as part of integrated service provision.

18. Undertake clinical audit and research activities as required, under the guidance of senior staff. 19. Provide and receive sensitive, distressing and emotional information in relation to mental health issues to clients and relatives or carers.

20. Communicate across language and cultural barriers. 21. Maintain an active awareness of service level targets, adhering to an agreed activity contract.

Understanding the necessity of target driven work. 22. Develop community engagement material, information leaflets and other mental health resources as appropriate, and promote the use of these in the specific practices covered. 23.

Build up and maintain supportive relationships with the voluntary sector and user led groups. 24. Participate in mental health promotion. 25.

Operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity. 26. All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public. 27.

All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies. 28. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. Leadership 1.

To facilitate the development of a positive and supportive team culture by taking responsibility for dealing effectively with potential conflict. 2. To participate in the audit process, linking in with clinical governance agenda. Clinical Skills 1.

To work with qualified staff to run psychoeducational and promotional group sessions in the community. 2. To be able, with the support of qualified staff, to identify possible risk issues and report these as appropriate. To support qualified staff in engaging clients in development and implementation of safety plans.

3. To be able to support clients to refer to Talking Therapies or signposting to the right service. Computer/Administration 1. To be computer literate and encourage implementation of the Trusts IM&T Strategy.

2. To ensure accurate recording of actions, and updating patients records on PCmis, maintaining confidentiality at all times. 3. To take part, and assist, in the planning and administration relating to day to day running of the community engagement programme.

4. To take part in audit processes and to support the team in ensuring accurate data-entry. 5. To use MS Teams and MS Streams on daily ba