Office Administrative Assistant

1 week ago


Edinburgh, United Kingdom Case Management Services Ltd Full time

**Job Title: Office Administrative Assistant - 30 Hours per Week (Office-Based)**

**Location: Edinburgh, EH12 9DT**

**ABOUT US**: We are an independent case management company based in Scotland, established in 1988. We are currently seeking a highly experienced and organised Office Administrative Assistant to join our friendly and professional team.

Our in-house multi-disciplinary team, based in Scotland, includes neuropsychologists, occupational therapists, neurophysiotherapists, a speech and language therapist and a nurse, working throughout the UK. We are dedicated to delivering specialist rehabilitation and case management within the community, empowering those affected by catastrophic injuries to rebuild their lives and discover new opportunities.

Key Responsibilities:

- Telephone Management - Answering, screening, and transferring inbound calls; taking messages; following through on requests or forwarding to the appropriate team member.
- Case Administration - Logging incoming referrals, accurately recording client details, acknowledging referrals, scheduling appointments, preparing documents, tracking report deadlines, issuing Terms of Business, and scanning/filing correspondence.
- Reception Duties - Welcoming and directing clients and visitors.
- General Administrative Support - Audio typing, photocopying, scanning, filing, and shredding.
- Database & System Maintenance - Supporting the maintenance of our in-house client system, procedures, and progression tracking.
- Filing & Record Keeping - Organising and maintaining both physical and electronic filing systems.
- Records Management - Tracking additional client records held and coordinating confidential shredding.
- Diary Management - Maintaining calendars/diaries and supporting staff with scheduling.
- Quality Assurance - Contributing to the delivery and maintenance of a high-quality service at CMS.

See our website for more information about our company and team.

**Salary**: competitive rate, dependent on experience.

Staff Benefits:

- 35 days annual leave (based on full time hours) - increases with service)
- Sick pay scheme after 1 year
- Pension: 6% employer / 3% employee
- Life cover: 4× salary (after 1 year)
- Income protection: 75% salary (after 1 year)

**Closing Date: 29 August 2025**

It is anticipated that interviews will be held on Wednesday 10 September 2025

**Job Types**: Part-time, Permanent

Expected hours: 30 per week

Work Location: In person

Application deadline: 29/08/2025



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