Call Centre Customer Service Advisor

10 hours ago

Liverpool, United Kingdom Switch Advisor Ltd Full time

**About us**

Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive.

Our work environment includes:

- Modern office setting
- Casual work attire
- Safe work environment
- On-the-job training

Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The Call Center Representative will be responsible for building and maintaining relationships with new customers and working with the sales team to achieve company goals.

**Requirements**:
**High School Diploma or Equivalent**
- **No experience needed**:

- Ability to work in a fast paced environment, prioritize multiple tasks, and meet deadlines
- Excellent verbal and written communication skills
- Ability to work overtime as needed
- Ability to multi-task, prioritize, and manage time effectively
- Basic computer knowledge required
- Ability to work in a fast paced environment, prioritize multiple tasks, and manage time effectively

**Responsibilities**
**Serve as the main contact for customer inquiries in a fast-paced environment**
- Assist sales team with project and customer support needs as needed
- Act as the primary point of contact for customer support for product training needs (when needed)
- Build rapport with new and existing customers over the phone
- Communicate with customers regarding order status, product features, and pricing
- Respond to customer complaints in a timely manner

**Salary**: £22,855.00-£24,156.00 per year

**Benefits**:

- Canteen
- Company events
- Employee mentoring programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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