Customer Service Advisor

7 days ago


Liverpool, United Kingdom Search Consultancy Full time

**Customer Service Advisor**
- **Location**:Liverpool City Centre
- **Salary**:£18,278 basic (rising to £21,500 following performance reviews)
- **Bonus**:2 additional bonus schemes paid annually
- **Overtime**: Optional overtime paid at time and a half or double pay on Sundays
- **Contract**: Full time, Permanent
- **Hours**: Monday to Friday (no weekends or late evenings)
- **+ Excellent training and progression opportunities
**My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Agents / Administrators to join their expanding team.

The role is paying a starting basic salary of £18,278 per annum plus bonus schemes based on company profits as well as an additional bonus paid out on performance.

This role also offers Monday to Friday working hours with 2 shift patterns of either 8am - 4pm or 9am - 5pm. You will also be offered the opportunity to work optional overtime.

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work.

**The main duties of a Customer Service Advisor are**:

- Capturing information onto the in house system and data input
- Query handling in response to customer requests with the support of clear information and providing professional customer service
- Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
- Have the customer at the heart of everything you do.

**To be considered for the role of Customer Service Advisor you must possess the following;**
- Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
- Excellent written and verbal communication skills
- Professional attitude and telephone manner
- Have basic IT skills

**Benefits**:

- **Salary**:£18,278 basic (rising to £21,500 following performance reviews)
- **Bonus**:2 additional bonus schemes paid annually
- **Overtime**: Optional overtime paid at time and a half or double pay on Sundays
- **Contract**: Full time, Permanent
- **Hours**: Monday to Friday (no weekends or late evenings)
- **+ Excellent training and progression opportunities**

Keywords: customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handling; administrator



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