Outbound Customer Service Advisor
10 hours ago
**Outbound Customer Service Advisor
Walton
£9.75 per hour plus monthly bonus (£200 to £300 p/m)
Monday to Friday afternoon shifts between 12pm to 8pm (30 hours per week)
Temporary to permanent (after 12 weeks)**
This role involves hybrid working both home and office - all equipment for home working days will be provided
Our client in Walton are seeking several Outbound Customer Service Advisor's join their reactivation team on a temporary to permanent basis. The main purpose of the role will be to contact lapsed customers and find out if they would be interested in reactivatingtheir accounts with the business. There is no direct cold calling with this position. On offer is a starting hourly rate of £9.75 plus monthly bonus (£200 to £300 p/m). Once experienced in the role the pay rate will rise to £10.37.
This role is temporary for 12 weeks leading to permanent employment should work ethic and attendance be satisfactory.
The main duties of an Outbound Customer Service Advisor are;- Make contact with lapsed customers of the business
- Build a relationship and find out reasons for not engaging with the business recently
- Take a consultative approach and offer solutions, offers or new services to entice customer return
- Offer an excellent service to the customer to increase return opportunities
- Keep the CRM system updated of activity
- Process information of those customers who wish to reactivate their accounts
To be considered for the position of an Outbound Customer Service Advisor you must;- Ideally have outbound telephone experience (can be either B2C or B2B). Those from a service background will be considered provided you have cross-selling experience.
- Be confident, outgoing and a great team player
- Be available to work early evenings through the week
Keywords; customer; service; sales; call centre; contact centre; call agent; call advisor; sales agent; sales advisor; outbound; retentions; b2b; b2c; business to business; business to customer; sales executive; sales associate; sales consultant; sales representative;internal sales; inbound; customer service; telesales; telemarketing; telemarketer; Walton; bootle; Liverpool; merseyside
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