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Customer Service Advisor

2 weeks ago

Liverpool, United Kingdom Everpool Full time

**Customer Service Advisor**
**Liverpool**
**Salary: Basic £19,500 to £22,000 depending on experience + bonus scheme (realistic OTE c£32k+)**
**37.5 hours a week (Monday to Friday)**:

- **What is the role?**_
Due to consistent and continued growth, we have several exciting opportunities to hire a number of customer focused and results driven Customer Service Advisors to join our service contact centre team based in Bootle, Liverpool.
- **What are we looking for?**_
- Due to the nature of the clients we interact with, we would also consider Health Care Assistants, Care Assistants or perhaps you are working in hospitality and feel you need a change of career.
- Note that full training will be provided, so you will be given every opportunity to succeed and we are looking for people who are keen to develop as the company grows further.
- **Role Responsibilities**:_
- Manage new claims enquiries via inbound or outbound calls to follow up on our customer’s initial web enquiry - so no cold calling involved
- Your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by running through a structured pre-qualification call with the customer to obtain specific information. If criteria is met, then thecase is forwarded on to the relevant solicitor partner.
- Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don’t worry full training given)
- As mentioned above, previous experience as a Customer Service Advisor would be advantageous though not a must have.
- A commitment to delivering excellent customer service.
- You will need to be computer literate
- Target driven and able to successfully meet KPI measures.

**Benefits**
**What’s in it for you?**:

- A competitive basic salary
- Weekly accrued bonus
- Quarterly company socials
- Casual dress down Fridays
- Modern office space close to local transport links