Student Adviser

Job description

**Student Adviser**
**Location**: Hybrid (London)
**Contract type**: Permanent
**Hours**: 35 hours a week
**Salary**: £34,022.09

Due to increased investment from the university we’re really excited to announce the recruitment for the role of Student Adviser.

**Who we are**

Part business, part charity, part membership body - students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfill potential; we help make it happen.

**About the job**

We are looking for a Student Advisor to join our Advice team, helping students navigate challenges and make the most of their time at UAL. You'll offer one-to-one and group advice on a range of academic (including appeals, academic misconduct, complaints and extenuating circumstances) and housing issues, signposting students to other useful services when needed. Sometimes you'll act as an advocate for students in university meetings or help them put together a strong case to get the outcome they're hoping for. You'll also play a big role in our outreach - running drop-ins creating resources and delivering activities to raise awareness of our services across various sites. In addition you'll contribute to service improvements, research projects as well as working with our student leaders on specific projects. It's a varied role where no two days are the same while making a real difference to students' lives.

**Who we are looking for?**

You'll be a great communicator who can explain complex regulations in a clear, friendly way. We're looking for someone who's approachable, empathetic, and committed to supporting students with experience giving advice or providing welfare or support services. You'll need to be organised to manage a busy caseload, staying calm under pressure and handling sensitive information with confidentiality. Knowledge of housing or academic advice is a big plus and an understanding of the issues facing students in higher education will help you hit the ground running. Most importantly, you'll be someone who genuinely cares about inclusivity and work to ensure that every student feels heard, respected and supported.

**Why apply?**

Because you’re excited by the challenge The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.

**Benefits and Perks**

In return for your passion and experience, we offer:

- a summer 4-day working week - we have a four day working week during the months of July & August
- Generous holiday entitlement (up to 39 days) - 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
- A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
- A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
- Birthday Leave
- 2 days of Volunteering Leave
- Religious Festival Leave (up to 2 days)
- Cycle to Work scheme, enabling significant savings on bicycle purchase
- Flexible/ hybrid working arrangements
- Access to UAL staff training courses
- NUS card discount
- Enhanced maternity leave
- Family-friendly employer
- Interest-free travel loan
- Access to an Employee Assistance Programme (EAP) offering free and totally confidential support on a range of topics, including coaching, wellbeing, legal and financial advice

**How we recruit**

Part 1 (Application Form) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.

Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information - so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.

**Closing date**: 23:59pm 14th September
**Intended Interview date**: 7th October

REF-223489