Contact Centre Diary Coordinator

4 days ago

Nottingham, United Kingdom Hidden Hearing Ltd Full time

**Nottingham City Centre - Private Healthcare provider - Hidden Hearing**

**Full time - Mon-Fri 09:00-17:30 (40hrs/wk - no evenings or weekends)**

**Basic salary £22,930 + performance related monthly bonus scheme (OTE £24,000)**

We want to hear from people who are passionate about delivering a Premium Customer Service experience for our patients whilst optimising Hearing Aid Dispenser availability and sales opportunities.

**What will I be doing?**

You will be based in our Nottingham Contact Centre, where we are in the exciting phase of developing a new centralised team to manage both customer and Hearing Aid Dispenser communications and diary activity.

The primary purpose of the role is to manage multiple Hearing Aid Dispenser diaries as well as other administrative duties to meet the needs of our patients and to optimise Hearing Aid Dispenser resource. You will be dealing with inbound calls from patients as well as making outbound calls to confirm attendance with patients and to maximise available appointment slots.

**What skills do I need?**
- Great communicator, who is confident, enthusiastic, approachable and diplomatic.
- Strong influencer who enjoys working with people and has a friendly approach that will lead to delivering results
- Ability to maximise opportunities and upsell where appropriate
- Ability to multi-task and use IT systems effectively
- Motivated, highly organised, and commercially focused individual to maximise appointments and opportunities
- Ability to problem solve
- Persistence to see a job through to conclusion
- The ability to make a positive contribution to a lively and dynamic team environment

**Benefits**:

- Monday-Friday 09:00-17:30 (no evenings or weekends)
- Private Health Insurance (after 1 years’ service)
- Opportunities to build a long term career in Audiology
- Newly refurbished, modern working environment
- Friends and family discounts

**Who Are We?**

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics, visiting sites and also offer our patients home visits. We have high levels of employee engagement and have a silver Investors in People Award

Part of the Demant global family of businesses please find out more about us by visiting;

**Job Types**: Full-time, Permanent

**Salary**: £22,930.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person

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