Contact Centre Agency Relationship Lead

2 days ago

Nottingham, United Kingdom Domestic & General Full time

Are you an experienced Agency Recruitment Consultant looking for a move to in-house recruitment?

Do you hold experience within fast paced, high volume recruitment environments and can you communicate effectively with a wide range of stakeholders and clients?

If so, our Contact Centre Agency Relationship Lead position within our Talent Acquisition team could be perfect for you

The Contact Centre Agency Relationship Lead plays a pivotal role in driving quality and value from our agency partners.

**Key Responsibilities**:

- Manage an effective relationship with our agency partners, ensuring delivery of volume resourcing requirements into the contact centre
- Implement and embed process efficiencies to enable high performance
- Define appropriate service levels, using key metrics and develop vendor reporting packs
- Responsible for KPI development, external benchmarking and continuous improvement efforts
- Review and establish key performance indicators and drive adherence to SLAs on a regular basis

**Skills and experience required**:

- Experience working in recruitment agency, high volume recruiting environments is essential
- In-house recruitment experience beneficial
- Strong stakeholder management experience through demonstrated working relationships
- Good understanding of full life-cycle recruitment practices and key stages in the recruiting lifecycle to be able to deliver volume hiring outcomes
- Ability to manage, interpret and present data in a consistent format for regular feedback and review
- Highly organised and process-focused, with a continuous improvement approach
- Strong communication and negotiation skills
- Understanding of employment laws and FCA regulations related to hiring

**In return, we offer**:

- A competitive salary and annual discretionary bonus
- Full training provided
- 25 days annual leave per year, excluding bank holidays
- A free annual D&G protection plan - we want you to see how great the product you’re selling is. There are discounted rates for family and friends too
- Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more
- Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
- Pension scheme - matched employer contributions up to 5% of basic salary
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
- Life assurance - employer funded cover of 4x basic salary
- Employee discounts - access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
- And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes
- At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey._

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