Contact Centre Agent

2 weeks ago

Nottingham, United Kingdom Healthcare Business Solutions (UK) Limited Full time

**Please note this is a hybrid role, working the majority of the week from our HQ at Sherwood Business Park, Nottingham. If you are not able to work from our offices, please do not apply.**

“We get people the care they need, quickly.”

As a Contact Centre Agent at HBSUK, you will be part of an exciting and growing team. You will play a vital role in the successful delivery of World Class Customer Service to our clients and patients. This is a dynamic position, where you can really make a difference by contributing to the growth and development of our Centre of Excellence.
- Deliver an excellent client experience, putting patients at the heart of everything we do,
- Lead by example and be part of a team dynamic that strives to be the best,
- Respond effectively, efficiently and in a timely manner to a wide range of client & patient enquiries,
- Achieve targets and KPI’s set out by the Contact Centre Team Leader,
- Ensure all procedures, rules and regulatory compliance standards are adhered to,
- Convey information in a clear and concise way,
- Engage with clients to handle enquiries and client issues,
- Identify problems and offer the best solutions.

**Essential Criteria**:

- Prior experience working within a customer service / call centre role.
- Excellent written and verbal communication skills with a personable approach
- Professional and friendly telephone manner
- Proficient within MS Office Inc. Excel, Word, and Power Point with some practical experience
- Excellent work ethic and driven to exceed client expectations.
- Positive and pro-active ‘can do’ attitude with the ability to work under pressure.
- Ability to work as part of a team supporting colleagues where necessary.

**Desirable**:

- An interest in the healthcare industry

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham, NG15 0DT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

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