Call Centre/admin Agent

2 weeks ago


Nottingham, United Kingdom Specsavers Nottingham Full time

At Specsavers, our call centre and admin teams are essential to the smooth operation of our stores.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity. Your responsibilities will include but are not limited to:

- Answering all telephone calls in a prompt, clear and friendly manner - average of 90-100 calls per agent, per day.
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Verifying online appointment bookings

Our call centre is based in the city centre, and is open 7 days a week, between the hours of 8am and 6pm. You will work 7.5 hour shifts. We are looking for full time team members who can commit to 37.5 hours per week. This could be any 5 of the 7 days a week so weekend working is essential on a rota basis

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

Salary is competitive and additional bonuses can be earned on completion of probation

Pay: £17,000.00-£25,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- call centre: 1 year (preferred)

Work Location: In person



  • Nottingham, United Kingdom Specsavers Nottingham Full time

    At Specsavers, our call centre and admin teams are essential to the smooth operation of our stores. We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential. Joining our team, you’ll make...


  • Nottingham, United Kingdom Specsavers Nottingham Full time

    We are looking for enthusiastic individuals who are articulate, self motivated and able to provide excellent customer service over the phone. The ability to multi task is essential in this role as your key responsibilities will include: - Efficiently answer all inbound calls for five different branches - average of 90 calls per agent per day. - Verifying...


  • Nottingham, United Kingdom Specsavers Nottingham Full time

    We are looking for enthusiastic individuals who are articulate, self motivated and able to provide excellent customer service over the phone. The ability to multi task is essential in this role as your key responsibilities will include: - Efficiently answer all inbound calls for five different branches - average of 90 calls per agent per day. - Verifying...

  • Call Centre Agent

    5 days ago


    Nottingham, United Kingdom Uniting People Full time

    **Call Centre - Customer Service** **Full Time/Permanent** **Nottingham City Centre** **Hours**: Monday to Friday - Rotational shift pattern between 8am and 6pm **Salary**: £22,700 + £1500 annual bonus (based on personal performance) **Location**: Nottingham City Centre (NG1) **Training**: 3 months training followed by 3 months grad bay **Role**: -...

  • Call Centre Agent

    1 week ago


    Nottingham, United Kingdom MAC CONSULT LIMITED Full time

    **About Us**: Delivering exceptional customer service is our top priority. We are a fast-growing, customer-centric company focused on connecting with clients and providing solutions that matter. Join our professional call centre team and become the vital link between our business and our customers. **The Role**: **Key Responsibilities**: - Handle inbound...

  • Call Centre Agent

    5 days ago


    Nottingham, United Kingdom BRIDGE SOLUTIONS GROUP LIMITED Full time

    **About Us** We're a dynamic and customer-focused organisation dedicated to providing exceptional service. We are seeking enthusiastic and driven individuals to join our call centre team. If you thrive in a fast-paced environment and enjoy solving customer challenges, we’d love to hear from you! **Key Responsibilities** - Handle inbound and outbound...

  • Call Centre Agent

    5 days ago


    Nottingham, United Kingdom Pertemps Leicester Full time

    **Customer service advisor** **Location: Nottingham - Hybrid - **1 week** in the office and 3 weeks at home** **Monday - Friday (1 in 3 Saturdays)** **Hours**:shifts between 8am -7pm** **Salary: £20,000** **Needing a career change? Well, I have the role for you!** **I am hiring for a Customer service advisor in Nottingham.** **If you are looking for a role...

  • Call Centre Agent

    5 days ago


    Nottingham, United Kingdom WINNOVATION SERVICE LTD Full time

    **Duties**: - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with product inquiries, orders, and issue resolution - Conduct data entry accurately and efficiently - Utilise phone etiquette to provide exceptional customer service - Analyse customer needs to recommend suitable solutions - Upsell products or services...

  • Call Centre Agent

    2 weeks ago


    Nottingham, United Kingdom CLEAN SLATE TELEVISION LIMITED Full time

    We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and loyalty. If you have a knack for...


  • Nottingham NG EJ, United Kingdom Chubb Fire & Security Full time

    Join a security monitoring team where your vigilance directly contributes to keeping people safe across the UK and Ireland.Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent basis. With opportunities for both SIA badge holders, and also non-badge...