Call Centre Agent

1 week ago


Nottingham, United Kingdom MAC CONSULT LIMITED Full time

**About Us**:
Delivering exceptional customer service is our top priority. We are a fast-growing, customer-centric company focused on connecting with clients and providing solutions that matter. Join our professional call centre team and become the vital link between our business and our customers.

**The Role**:
**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently
- Respond to customer enquiries, resolve issues, and provide product information
- Record detailed customer interactions accurately using CRM systems
- Maintain high customer satisfaction by providing timely and effective solutions
- Collaborate with team members to meet performance targets and improve service quality

**Who We’re Looking For**:

- Strong verbal communication and active listening skills
- Patient, polite, and able to remain calm under pressure
- Excellent organizational and time management abilities
- Comfortable using computer systems and CRM software
- Previous call centre or customer service experience is an advantage, but not required

**Why Join Us?**
- Immediate full-time start with comprehensive training and ongoing support
- Friendly, team-oriented workplace culture
- Opportunities for career growth within the company
- Competitive salary and benefits package

**Job Types**: Full-time, Part-time

Pay: £12.00-£14.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person



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