Contact Centre Trainer

1 week ago

Nottingham, United Kingdom Specsavers Full time

**Up to £35,000 (depending on experience) + bonus and benefits**

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Are you passionate about developing talent and enhancing skills? We are looking for an energetic, engaging facilitator to join our team.

In this role, you’ll create comprehensive training plans for various Contact Centre departments. Your expertise in training and knowledge of QA processes and data analysis, will be crucial in designing, delivering, and evaluating training that boosts capability across these areas.

You will collaborate closely with Team Managers and Operations Managers to enhance flexibility and skill sets throughout the team to drive improvements in quality scores, ensuring consistent delivery of customer service that meets our internal standards.

As the owner of the Learning & Development training plan, you will keep up to date with delivery, continuously reviewing and identifying new training requirements for your focus areas. You will make informed recommendations to Operational Managers and stakeholders, building bespoke training plans and a calendar of activities to address identified training needs.

You’ll develop and maintain external relationships to ensure our quality agenda aligns with industry standards. Your experience in a contact centre environment, coupled with your ability to influence others, and experience in designing, delivering, and evaluating training, will be key to your success in this role.

Join us and be part of a team dedicated to excellence in customer service and continuous improvement. If you are ready to make a significant impact and help shape the future of our Contact Centre, we would love to hear from you

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