Product Lead

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

At E.ON Next where we're not just energising homes; we're electrifying ideas. As pioneers in the energy sector, we're pushing boundaries and redefining what's possible. Our commitment to a sustainable future is unwavering, and our drive for innovation is insatiable. Nestled within our vibrant ecosystem is the E.ON Next Tech team, a collective of forward-thinkers, tech experts, and doers. If you're someone who thrives on working with people and tech to solve problems for our customers, we're looking for you.

We are looking for a brilliant Product Lead to help us build an industry leading Contact experience for our customers and our people as we continue to rapidly scale up our customer base and product range. If you love making things better for customers, building great product strategies, working with technology, bringing people together to find solutions and all things Customer Contact then you’ve come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Product Lead that can help build our contact capability across our business as we continue to grow. Our Product Leads are here to solve complex customer and business problems with great solutions. It is really important that we are innovating new and exciting ways to leverage the latest technology to solve these complex customer problems.

The Product Lead has direct responsibility for our technology contact strategy and vision; ensuring clarity and understanding with the business. Meaning they work closely with our people and customers to understand the most valuable problems to solve. Then create a cohesive strategy to leverage the best of SAAS products, Kraken Technologies and our own Tech Products. The Product Lead will own the relationship and execution of SAAS products and Kraken Technologies, and also partner closely with our Product Managers who own our suite of internal tech products. The Product Lead will play a critical role in unlocking value for EON Next across our product portfolio. They need to work in partnership with the Technology, Operations and Strategy teams at all times. Our Product Lead has to really understand how our systems work, identify problems and be an expert for their product area. They know their end user and customer needs, follow technology trends and will explore future opportunities; bringing technology, people and processes together across E.ON Next to innovate improvements throughout the product life cycle. The Product Lead will be a critical role in bringing all the right people together to deliver our roadmap.

If this sounds like you, then we want to hear from you

Here’s a taste of what you’ll be doing- Work closely with the SAAS partners, Kraken Technologies and internal Product Managers to define the overall Contact product vision and strategy- Influence multiple third parties to ensure the best possible Contact product- Engage with stakeholders, customers and sponsors across EON Next to understand the key problems and value- Build a great Product Roadmap that pulls together the best of SAAS, Kraken and In-House products to create the best customer and business experience- Identify new technology and market trends to support the Contact Product- Drive a lean experimental approach to unlocking value across the Contact Product area and our Operational business- Support the business with continuous improvement across all contact technologies
- Partner closely with our internal Product Managers who own our contact tech products like telephony
- Stay on the forefront of change and drive an agile and adaptable approach to change

Are we a match?

We’re looking a Product Lead with the following experience and skills;- Degree qualified equivalent, with strong product experience- Strong customer service experience with experience across the customer lifecycle- Strong agile experience and execution skills- Experience of working with SAAS product and technology partners- Solid understanding of technology and associated trends- Excellent communications, collaboration and presentation skills (effective to C-suite level)- Strong influencing skills and ability to challenge traditional ways of thinking (effective to C-suite level)- Experience of working with significant complex delivery pipelines

Here’s what else you need to know- We’ll have regular team socials and lively team chats- Competitive salary- Company Car Allowance & Private Medical Insurance- Location - Nottingham or London with tra