Central Diary Coordinator

3 days ago

Nottingham, United Kingdom hidden_hearing Full time

**About-us**:
**Hidden Hearing is one of the UK's largest Private hearing healthcare company and we are part of the global organisation The Demant Group, who are are world-leading hearing healthcare and technology group.**

**“Our mission is to make a life changing difference to people living with hearing loss”.**

A career with Hidden Hearing will provide you with access to excellent training and development; and an opportunity to work for one of the largest providers of independent hearing care in the UK. We have 76 branches, employ 200+ qualified Hearing Aid Dispensers and conduct over 100,000 hearing assessments each year.

We recently received Gold Investors In People accreditation and have a strong focus on employee engagement with a view to providing a rewarding career for our employees and driving sales for the business.

**Responsibilities**:
**Job purpose**:
To make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management across multiple diaries, optimising attended appointment numbers, provision of exceptional customer care and maximising sales of accessories & care plan.

**Job description**:

- ** Diary Management**:

- managing the diaries of multiple Hearing Aid Dispensers, both in branch and in the field.
- ** Customer Care-** passionate about customer care, providing premium brand service to customers and prospects;
- ** Administration**:

- provide timely, accurate and organised administrative support.
- ** Communication and liaison**-The CDC will communicate and liaise regularly with Contact Operations Management, Hearing Aid Dispensers, Tele-appointers, Customer Services and other Central Diary or Branch Coordinators.
- ** Daily Huddles**-Remotely attend daily ‘Sales Huddle’ meetings with designated HAD’s to ensure utilisation of diary availability for the day, and following days and reviewing the previous day’s activity
- ** Inbound and outbound calls**

**Measure of success**:
**Measure of success**:

- Diary utilisation (minimising diary availability)
- Customer show rates (appointment retention) with 3rd party support
- Inbound call response rate
- Outbound call activity v’s team average
- A team and individual activity bonus scheme is in place and will reward the job holder(s) based on customer show rates, 3rd party support and product sales.

**About the role**:
**Role details**:

- Full-time
- Permanent role
- 09:00-17:30
- Based at our Nottingham Hub
- Based in the office full-time

UKIND2

**Qualifications**:

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