Customer Service Advisor

6 days ago

Norwich, United Kingdom William H Brown Full time

William H Brown is seeking a **Customer Service Advisor** to complement their fantastic team in their Lettings Support Center in **Norwich, NR3, Norfolk**. Up to **£18,600, full-time, permanent - office-based.**

As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

**What’s in it for you as a Customer Service Advisor?**
- Up to **£18,600**(depending on experience)
- **Support** in training towards **ARLA** - **NFOPP qualifications **(additional **£1,000** once qualified)
- Industry-leading **training and development**:

- Demonstrable **career** ladder
- Opportunities for **progression**:

- **Collaborative**, **rewarding** and **fun** environment
- Team**incentives**:

- Understanding of **operations** within an estate agency business
- 25 days annual leave

The well-being of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety ofongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

**Key responsibilities of a Customer Service Advisor**:
The main purpose of your role is to provide a **property management **and **tenancy administration support **service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensurerepair/maintenance works are carried out in time and to agreed standards and coordinate and arrange relevant statutory safety checks.

**Skills and experience required to be a successful Customer Service Advisor**:

- Outstanding **Customer Service** skills
- Solid **administration** skills
- **Resilient**, **positive**, **numerate** and **detail-oriented**:

- **Organised** and able to **prioritise** workload in a faced paced environment
- Excellent verbal and written **communication** skills

Our existing **Customer Service Advisor **team comes from a diverse range of backgrounds including **Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors**

Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growthmeans that Connells Group can offer a stable and progressive setting for all staff.

Kick start your career with us today

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