Customer Service Advisor

2 weeks ago

Norwich, United Kingdom Service Service Employment Agency Limited Full time

Our client is a Norwich based e-commerce business, supplying a huge range of industrial and commercial products to workshops, warehouses, offices, hospitals, and schools. We are recruiting for a Customer Service Advisor; someone who can provide excellentcustomer service whilst demonstrating the ability to handle customer order chases and delivery queries in a courteous, confident and professional manner.

MAIN RESPONSIBILITIES AND TASKS:

- Dealing with order enquiries, chases and delivery calls in a courteous and professional manner.
- Identifying potential delivery issues both internally and externally and resolving accordingly.
- To actively prepare and conduct outgoing calls to both suppliers and customers effectively and efficiently, demonstrating good time management and providing relevant information to enable the timely extraction and delivery of information
- Manage own workload and task list effectively
- Liaising with other internal departments in a timely and proficient manner where relevant.
- Processing of orders
- Ability to work under pressure whilst maintaining high standards of customer service
- Maintain the agreed level of Customer Service at all times, in accordance with pre-determined targets and Key Performance Indicators.
- Ensure that all calls are well prepared and professionally presented ensuring objections are overcome in a positive and respectful manner
- Formulate clear objectives prior to each call to ensure all communication is effective and having business needs in mind.

**If you are confident on the phone, organised and diligent, a self-starter, keen to work as part of a lovely team and, most importantly, love helping customers then please apply

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