Service Advisor ~ Customer Service Advisor

1 day ago

Norwich, United Kingdom Prima Ardelle Associates Full time

**SERVICE ADVISOR ~ AWARD-WINNING RETAILER**

**ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?**

**DO YOU ENJOY MAKING THE CUSTOMER SMILE?**

**OVERALL PACKAGE £33,500 + BENEFITS.**

Our customer is a **family-run business founded over sixty ago** and today it continues to represent class-leading global brands in Norfolk, Suffolk, and the Southeast taking pride in creating an exceptional customer experience. Their purposeis simply more of the same, which means providing an**exceptional service valuing both customers and team members alike.**

**To do this they need the best. That could be you**

As a **Service Advisor,** you are a pivotal member of the team who can take control and create a personalised service experience every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It’sa hands-on role completely dedicated to the customer and their long-term relationship with their chosen brand.

This is an ideal position for a motivated Customer Service orientated individual who is looking for career progression with a fasted paced team who are determined to be the best and generate great service at every interaction.

**The Role**:
Working as a **key member of the aftersales team** this role offers you the opportunity to use your customer service skills and organised administration abilities to make the complex feel simple to create happy customers. You will be responsiblefor a set number of customers per day to make their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately and promptly.

**Responsibilities**:

- Arrange customer bookings
- Manage loan car bookings efficiency
- Meet and greet customers professionally and politely every time
- Develop long-lasting relationships with customers to ensure new visitors are retained for the future
- Update digital systems during and after each customer visit
- Promote and cross-sell other products and services
- Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

**What you can do**:

- Can harness effectively the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
- You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your workload and customer base by planning your time

**THIS IS AN EXCITING OPPORTUNITY**

**IN A RECENT EMPLOYEE SURVEY OVER 90% OF TEAM MEMBERS WERE PROUD TO WORK HERE - THIS LEVEL OF POSITIVE FEEDBACK IS CLASS-LEADING - FIND OUT MORE TODAY.**

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.

Simply contact us in complete confidence - all interviews are conducted locally.

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